Unit 5 People in Hospitality Unit 5 People in Hospitality Dushanbe, November - презентация

1 Unit 5 People in Hospitality Unit 5 People in Hospitality Dushanbe, November

2 Air conditioning, appliances, to assign, to assist, attitude, background music, barman, bellboy, beverage, cab, cart, to check in, chef, cocktail lounge, computer literate, cook, desk, dining-hall, direction, distinctive, doorman, entrance, to escort, fellow-students, fluency, fluent, to general clean, to greet, hair-dryer, information desk, in-house video, internship, to lock, maid, major, make up, neat, nights occupancy, outgoing, pick up, porter, reception desk, receptionist, to replace, to seat, sign, to specify, tea- and coffee-making facilities, team, tidy, toiletries, towel, travel arrangements, to unlock, to vacate, waiter, waitress, wine-steward. Air conditioning, appliances, to assign, to assist, attitude, background music, barman, bellboy, beverage, cab, cart, to check in, chef, cocktail lounge, computer literate, cook, desk, dining-hall, direction, distinctive, doorman, entrance, to escort, fellow-students, fluency, fluent, to general clean, to greet, hair-dryer, information desk, in-house video, internship, to lock, maid, major, make up, neat, nights occupancy, outgoing, pick up, porter, reception desk, receptionist, to replace, to seat, sign, to specify, tea- and coffee-making facilities, team, tidy, toiletries, towel, travel arrangements, to unlock, to vacate, waiter, waitress, wine-steward. Active Vocabulary

3 Dialogues(1) Student 1: Can I have a word with you? Student 1: Can I have a word with you? Student 2: But of course! What is it? Student 2: But of course! What is it? Student 1: I hear, students have to choose their major in the first year… Student 1: I hear, students have to choose their major in the first year… Student 2: Thats true. You can choose «Travel and Tourism Management», «Leisure Management», «Hospitality Management»… Student 2: Thats true. You can choose «Travel and Tourism Management», «Leisure Management», «Hospitality Management»… Student 1: May I interrupt you here? «Hospitality Management» is just what I want to understand better. Could you specify what it is? Student 1: May I interrupt you here? «Hospitality Management» is just what I want to understand better. Could you specify what it is? Student 2: «Hospitality» involves hotel and restaurant services. It may involve all kinds of businesses which provide accommodation and catering for customers. Student 2: «Hospitality» involves hotel and restaurant services. It may involve all kinds of businesses which provide accommodation and catering for customers. Student 1: I got it. Now, I can hardly figure out all kinds of hospitality employees. The range of them must be endless. Student 1: I got it. Now, I can hardly figure out all kinds of hospitality employees. The range of them must be endless. Student 2: You know what? Right now Im going to the hotel where my fellow-students are having their internship. You may join me. Ill be able to show you the hotel staff at work. Student 2: You know what? Right now Im going to the hotel where my fellow-students are having their internship. You may join me. Ill be able to show you the hotel staff at work.

4 Dialogues(2) Student 1: So much the better. I definitely want to go. I want to make the most of it. Student 1: So much the better. I definitely want to go. I want to make the most of it. Student 2: Here we are! The first person you see when you enter a hotel is the doorman. Student 2: Here we are! The first person you see when you enter a hotel is the doorman. Student 1: I suppose, I know what the doorman must do. He stands at the entrance to the hotel. He helps the hotel guests in and out of cars and cabs. He opens and holds the door for them and carries their luggage. Student 1: I suppose, I know what the doorman must do. He stands at the entrance to the hotel. He helps the hotel guests in and out of cars and cabs. He opens and holds the door for them and carries their luggage. Student 2: Apart from what you said the doorman wears a distinctive uniform. He shows the hotel guests to the reception desk. He gives directions and calls for cabs. As for the luggage, the doorman may assist the guests with their luggage. However, this is not his mission. The hotel has porters to do this job. They either carry the luggage, or move it on carts. Student 2: Apart from what you said the doorman wears a distinctive uniform. He shows the hotel guests to the reception desk. He gives directions and calls for cabs. As for the luggage, the doorman may assist the guests with their luggage. However, this is not his mission. The hotel has porters to do this job. They either carry the luggage, or move it on carts. Student 1: You mentioned the reception. In my understanding the receptionist is the most important person in the hotel. He welcomes the hotel guests, checks them in and assigns them rooms. Student 1: You mentioned the reception. In my understanding the receptionist is the most important person in the hotel. He welcomes the hotel guests, checks them in and assigns them rooms. Student 2: I cant but agree with you. A satisfied guest begins at the reception desk. Student 2: I cant but agree with you. A satisfied guest begins at the reception desk. Student 1: You know, Im really confused what the bellboys must do. They seem to do the same job as porters do. Student 1: You know, Im really confused what the bellboys must do. They seem to do the same job as porters do.

5 Holiday Tourism Потребности основных заинтересованных сторон Потребности основных заинтересованных сторон Конкретное описание отдела/факультета/кафедры непосредственно участвующего в проекте Конкретное описание отдела/факультета/кафедры непосредственно участвующего в проекте

6 Student 2: Not really. Look! The bellboy is getting the guests room key from the receptionist and escorting the guest to his room. He will show the guest where his room is. He will show how to unlock and lock the door and how to use the room appliances. The bellboy may assist the guest with his luggage. The bellboy must run errands for the guests. Student 2: Not really. Look! The bellboy is getting the guests room key from the receptionist and escorting the guest to his room. He will show the guest where his room is. He will show how to unlock and lock the door and how to use the room appliances. The bellboy may assist the guest with his luggage. The bellboy must run errands for the guests. Student 1: What kind of room appliances do you have in mind? Are those the lights, the TV-set and the fridge? Student 1: What kind of room appliances do you have in mind? Are those the lights, the TV-set and the fridge? Student 2: And many more like the in-house video, the air-conditioning, the hair-dryer, the tea- and coffee-making facilities, the background music. Student 2: And many more like the in-house video, the air-conditioning, the hair-dryer, the tea- and coffee-making facilities, the background music. Student 1: Now, what must the concierge do? By the way, I cant see her desk in this hotel. Student 1: Now, what must the concierge do? By the way, I cant see her desk in this hotel. Student 2: Its over there, just above the ground floor on the mezzanine. You see the sign «Information desk», dont you? The concierge must help the guests with the information about the hotel, the city and make travel arrangements. Student 2: Its over there, just above the ground floor on the mezzanine. You see the sign «Information desk», dont you? The concierge must help the guests with the information about the hotel, the city and make travel arrangements. Dialogues(3)

7 Dialogues(4) Student 1: I believe she must be very knowledgeable, fluent in many languages and have an outgoing personality. Student 2: Oh, yes! Fluency in English, French and German is a must! Besides, she must be computer literate. She must have a pleasant telephone manner and a positive helpful attitude. Student 1: May we go upstairs and see the hotel rooms? I wonder if we will come across any employees at work there? Student 2: No problem at all. Lets take the lift over there, shall we? Student 1: Im impressed! The rooms are so neat and tidy. The maids have done a good job. How often do the maids have to clean the hotel rooms?

8 Dialogues(5) Student 1: As far as I know all hotels must have a restaurant or a few restaurants. There must be some more employees. I can just think of a waiter or a waitress, a barman and may be a cook. Student 2: Will you follow me to the ground floor restaurant? Look! The main person in the dining-hall is a maitre dhotel. Student 1: Oh, yes. Here comes the maitre d. He is greeting and seating the guests. Then the waiter will come and bring the menu. He may recommend the dishes on the menu. Student 2: Right you are! The waiters and waitresses serve dishes while wine stewards recommend and serve beverages. Student 1: Is there any difference between the barman and the wine steward? Student 2: Of course, there is. The barman works in a cocktail lounge. Student 1: The main person in the kitchen is the cook, isnt he? Student 2: The chef is. The cooks and the helpers are his kitchen team. Student 1: Thanks a lot for showing me about the hotel. Student 2: Its my pleasure. Take your time. Dont hesitate to ask me more questions if you have any

9 Substitutional Drill(1) 1. I hear students have to choose their major in the first year. major courses, major subjects, specialization, specialty, career, occupation major courses, major subjects, specialization, specialty, career, occupation 2. «Hospitality Management» is just what I want to understand better. 2. «Hospitality Management» is just what I want to understand better. «Leisure Management», «Fourth-Age Tourism» «Leisure Management», «Fourth-Age Tourism» «Special-Interest Tourism», «Destination Geography», «Familiarization Tourism», «Incentive Tourism» «Special-Interest Tourism», «Destination Geography», «Familiarization Tourism», «Incentive Tourism» 3. Could you specify what it is? survival tourism, bird-watching, mountaineering pilgrimage, motor-racing, botany pilgrimage, motor-racing, botany 4. Now, I can hardly figure out all kinds of hospitality employees jobs, careers, services, staff, personnel, companies jobs, careers, services, staff, personnel, companies

10 Substitutional Drill(2) 5. The range of them must be endless. great, wide, large, huge, enormous, tremendous great, wide, large, huge, enormous, tremendous 6. I want to make the most of it. the internship, the on-the-job training, the tutoring, the training, the FAM trip, the educational tour the internship, the on-the-job training, the tutoring, the training, the FAM trip, the educational tour 7. I suppose, I know what the doorman must do. think porter think porter believe bellboy believe bellboy guess concierge guess concierge suppose receptionist suppose receptionist assume maid assume maid presume wine-steward presume wine-steward

11 Substitutional Drill(3) 8. Apart from what you said, the doorman wears a distinctive uniform. 8. Apart from what you said, the doorman wears a distinctive uniform. told me the bellboy told me the bellboy explained the receptionist explained the receptionist specified the barman specified the barman made clear the concierge made clear the concierge described the waiter described the waiter defined the wine-steward defined the wine-steward 9. The hotel has porters to do this job. maids to carry out, managers to fulfill maids to carry out, managers to fulfill travel clerks to implement, guides to execute travel clerks to implement, guides to execute interpreters to effect, bellboys to complete interpreters to effect, bellboys to complete 10. They either carry the luggage or move it on carts. hold the door or carry the luggage hold the door or carry the luggage give directions or call for cabs give directions or call for cabs show the rooms or run errands show the rooms or run errands give information or make travel arrangements give information or make travel arrangements clean the rooms or do the makeup clean the rooms or do the makeup pick up or make up the rooms pick up or make up the rooms

12 Substitutional Drill(4) 11. In my understanding the receptionist is the most important person in the hotel. concierge, manager, social director, booking agent, maitre dhotel, chef concierge, manager, social director, booking agent, maitre dhotel, chef 12. I cant but agree with you. our tutor, our manager, the concierge, the booking agent, the interpreter, the escort our tutor, our manager, the concierge, the booking agent, the interpreter, the escort 13. Im really confused what the bellboys must do. mixed up concierge mixed up concierge embarrassed doorman embarrassed doorman interested escorts interested escorts eager to know receptionist eager to know receptionist anxious to know wine-stewards anxious to know wine-stewards willing to know travel consultants willing to know travel consultants 14. They seem to do the same job as the porters do. bellboys, doormen, travel clerks, guides, escorts, interpreters bellboys, doormen, travel clerks, guides, escorts, interpreters

13 Substitutional Drill(5) 15. What kind of room appliances do you have in mind? staff, careers, companies, businesses, folders, outlets 16. The maids have done a good job. cooks, guides escorts, porters, travel consultants, travel writers 17. How often do the maids have to clean the hotel rooms? general clean the rooms, pick up the rooms, make up the rooms, clean the bathrooms, bring the toiletries, replace the towels 18. Will you follow me to the ground floor restaurant? mezzanine, information desk, reception desk, travel desk, cocktail lounge, top floor dining-hall.

14 Substitutional Drill(6) 19. Is there any difference between the barman and the wine-steward? the waiter and the wine-steward, the maitre dhotel and the waiter the waiter and the wine-steward, the maitre dhotel and the waiter the escort and the guide, the porter and the doorman the escort and the guide, the porter and the doorman the pickup and makeup, the travel and the tourism the pickup and makeup, the travel and the tourism 20. Thanks a lot for showing me about the hotel. sharing your knowledge with me, answering my questions sharing your knowledge with me, answering my questions helping me with the room appliances, assisting me with the helping me with the room appliances, assisting me with the luggage, calling a taxi for me, holding the door for me luggage, calling a taxi for me, holding the door for me 21. Dont hesitate to ask me more questions if you have any. to interrupt me if you need to, to follow me if you want to to interrupt me if you need to, to follow me if you want to to call me if you need to, to admit your mistakes if you have to call me if you need to, to admit your mistakes if you have any, to ask me for help if you have to, to tell the truth if you any, to ask me for help if you have to, to tell the truth if you have to have to

15 TEXTS Read the texts and answer the questions: TEXTS Read the texts and answer the questions: THE RECEPTIONIST(1) THE RECEPTIONIST(1) The receptionist works in the front office of a hotel. The receptionist works in the front office of a hotel. The receptionist is in charge of the check-in. The receptionist is in charge of the check-in. She meets and greets guests, registers guests and assigns rooms to them. She meets and greets guests, registers guests and assigns rooms to them. The receptionist must ensure that the check-in procedure is brief and convenient. The receptionist must ensure that the check-in procedure is brief and convenient. The receptionist must help guests do the hotel formalities. The receptionist must help guests do the hotel formalities. She takes the guests name. If the guest is a foreign visitor, the receptionist must take the guests passport number. Then she asks the guest to sign the hotel register. She takes the guests name. If the guest is a foreign visitor, the receptionist must take the guests passport number. Then she asks the guest to sign the hotel register.

16 THE RECEPTIONIST(2 ) In larger hotels the receptionist asks the guest to fill in a registration card and to sign it. She must explain how to do it correctly. In larger hotels the receptionist asks the guest to fill in a registration card and to sign it. She must explain how to do it correctly. The receptionist must send the signed registration card to the cashiers office. The receptionist must send the signed registration card to the cashiers office. The receptionist answers the phone. She answers questions of visitors who have come to see the hotel guests. She can help the visitors find the hotel guests. She may take messages for the hotel guests when they are not in. The receptionist answers the phone. She answers questions of visitors who have come to see the hotel guests. She can help the visitors find the hotel guests. She may take messages for the hotel guests when they are not in. In smaller hotels the receptionist is in charge of the room keys. In smaller hotels the receptionist is in charge of the room keys.

17 Sustitutional drill (4) The more purposes travelers may have, the more types of tourism there are and will be. The more purposes travelers may have, the more types of tourism there are and will be. aims aims targets targets goals goals objectives objectives ideas about travel ideas about travel views about travel views about travel

18 Sustitutional drill (5) Will you sort out some of the purposes of travel then? Will you sort out some of the purposes of travel then? put together put together sum up sum up summarize summarize inform me of inform me of advise me on advise me on put me in the picture about put me in the picture about

19 Thank you for your attention! Mr. Haybatov Normzt: Your Teacher of English