© 2009 Avaya Inc. All rights reserved.1 Chapter Four, UMS Web Services Module One – UMS

© 2009 Avaya Inc. All rights reserved.2 Unified Messaging Service overview Unified Messaging Service (UMS) provides the integration of Voic Pro with systems and web access to user mailboxes. A very simple installation and configuration process enables users to manage their voic messages by using the device of their choice including clients or mobile devices. UMS can be integrated with IMAP-based solutions as well as with Microsoft Exchange Server 2007 environments. NOTE: IMAP and Exchange Server 2007 integrations will be discussed in more detail in the next two modules.

© 2009 Avaya Inc. All rights reserved.3 UMS Web Service Feature Comparison [1] Exchange 2007 Unified Messaging supports the playback of messages through a range of options controlled and configured on the exchange server

© 2009 Avaya Inc. All rights reserved.4 PC Specification

© 2009 Avaya Inc. All rights reserved.5 UMS Web Voic Services Voic Pro Voic memory Web service API provider Web browser

© 2009 Avaya Inc. All rights reserved.6 Web Voic Installation Requirements UMS is licensed on a per-user basis as part of the IP Office Power User, Teleworker and Office Worker. The UMS Web Services legacy license is used to enable UMS voic services support for users set to the Basic User Profile and Hunt Groups. The software is included on the Voic Pro CD and is installed when the Web Voic feature is selected. UMS requires the IIS web server on the voic server PC to be installed and enabled prior to installing Voic Pro. – Windows 2008 Server IIS does not support legacy IIS applications such as Campaigns by default. This is rectified by reinstalling IIS from the Windows installation disk, and selecting Legacy IIS support.

© 2009 Avaya Inc. All rights reserved.7 Web Voic Requirements - continued Web Voic uses the Hypertext Preprocessor (PHP) scripting language. If an existing PHP is not detected, the Voic Pro installation will install its own PHP. Voic Pro UMS is not supported on systems that are using Voic Pro IMS. IMS must be removed before UMS can be selected for installation. For users to access Web Voic a JavaScript enabled web browser is required. (IE, Firefox, Opera) For message playback an appropriate media player must be installed: – Windows Media Player 10 – Quick Time 7.4 – VLC 0.8

© 2009 Avaya Inc. All rights reserved.8 License Configuration for UMS Prior to configuring Users or Hunt Groups, the appropriate license(s) must be installed and the Status displayed as Valid

© 2009 Avaya Inc. All rights reserved.9 Select Web Service Mail Boxes By double clicking on the UMS Web Services license, multiple Users and Hunt Groups can be enabled for UMS simultaneously By double clicking on the license for Office Worker, Power User or Teleworker, multiple Users can be enabled for UMS along with setting the Users profile

© 2009 Avaya Inc. All rights reserved.10 Configure Users / Hunt Groups for UMS Users and Hunt Groups can be enabled individually for UMS by selecting the UMS Web Services option on the Voic tab The Voic Code and Confirm Voic Code fields must be configured for Users and Hunt Groups User Hunt Group

© 2009 Avaya Inc. All rights reserved.11 Web Access Interface /voic