© 2009 Avaya Inc. All rights reserved.1 Chapter Three, Voic Pro Advanced Functions Module One – Text to Speech

© 2009 Avaya Inc. All rights reserved.2 Module Introduction This module provides participants details for Voic Pro Text to Speech (TTS) including: Voic Pro Text to Speech capabilities Text to Speech version availability Installation and configuration requirements Using TTS to record prompts for call flow actions notification of new voic messages Enabling Reading Troubleshooting?

© 2009 Avaya Inc. All rights reserved.3 Text to Speech overview Voic Pro is able to support Text to Speech features including: Speaking text in call flows using the Speak Text action Recording Entry Prompts used by call flow actions reading in voic for configured users with a MAPI compliant program Interactive Voice Response (IVR) functions by using information passed from Call Variables used in database actions.

© 2009 Avaya Inc. All rights reserved.4 Text to Speech Licensing The Speak Text action and Prompt recording within an action requires one of the following licenses: Generic TTS – Enabled by the Advanced Edition license for up to 8 ports of concurrent usage – VM Pro TTS (Generic) licenses can be added (alternatively?) Avaya ScanSoft TTS – ScanSoft (Nuance) software supplied separately from Voic Pro – Not supported on Microsoft Vista NOTE: Avaya recommends only one type of license per system

© 2009 Avaya Inc. All rights reserved.5 Text to Speech Licensing - continued Voic Pro Reading Support for TTS reading is enabled with the Preferred Edition system license reading can only be enabled for IP Office users whose Profile setting is set to Mobile User or Power User reading is only supported using Intuity mode reading cannot be used for s in HTML format. Voic using a MAPI client must be configured on the Voic Pro server prior to enabling Reading A maximum of eight users can use TTS functionality simultaneously. In an SCN with Centralized Voic Pro, the limit will apply for the whole SCN.

© 2009 Avaya Inc. All rights reserved.6 Voic overview Voic Pro can integrate with systems to provide notification in of voic messages. Voic – Can copy, forward or alert a user or hunt group of new voic messages via – Can be configured for either SMTP or MAPI operation – Must be configured for MAPI operation prior to enabling Reading feature – TTS licenses are not required for Voic

© 2009 Avaya Inc. All rights reserved.7 Configuring Voic In the Manager application, select the Voic Tab of the user to configure Provide the address of the user Select the Voic option to use: – Copy, Forward or Alert

© 2009 Avaya Inc. All rights reserved.8 Using the Speak Text action The text to be spoken can include combinations of: Typed sentences Voic Pro Call Variables (e.g. $DBD[0]) Text with SAPI 5 XML tags added

© 2009 Avaya Inc. All rights reserved.9 TTS SAPI Controls Windows TTS engines use Microsofts SAPI (Speech Application Program Interface) XML tags to change how the text is spoken. The following are samples of the SAPI XML controls supported by Voic Pro TTS: Spell Silence Partofsp (Part of Speech) Volume Rate Pitch Emph (emphasis)

© 2009 Avaya Inc. All rights reserved.10 TTS Prompt Generation On systems licensed for TTS operation the Wave Editor can be used to create prompts. When Text to Speech is selected as the media device: – The prompt file is generated from the actions Description field – The Language and Playback Device options are available

© 2009 Avaya Inc. All rights reserved.11 MAPI Setup for Reading Voic Domain Account – Administrative account with permission to access user / hunt group mailboxes Grant permission on Exchange server or Within Outlook for each mailbox (Delegate access) Configure Outlook – On the Exchange Server – On the Client computer Configure Voic Pro for MAPI operation

© 2009 Avaya Inc. All rights reserved.12 Configure Reading

© 2009 Avaya Inc. All rights reserved.13 Exercise Configure Voic for a hunt group Configure Reading for a user