© 2009 Avaya Inc. All rights reserved.1 Chapter One, Getting Started Module Four – Setup and Functionality

© 2009 Avaya Inc. All rights reserved.2 Module Introduction Setup and Functionality This module provides participants details for Voic Pro including: Voic Pro Service configuration options Voic Pro installation verification Changing Voic Pro options after installation Accessing the Voic Pro Client on the server and remotely

© 2009 Avaya Inc. All rights reserved.3 Voic Pro components Voic Pro Server – The Voic Pro Service is installed on the Voic Pro server PC. This becomes the PC / Server where messages and other data are stored for the mailboxes and services provided by Voic Pro. Voic Pro Client – The Voic Pro Client is used to manage and configure the Voic Pro Service. It is typically installed on the Voic Pro server but can also be installed separately on another computer to allow remote access to the server. NOTE: Only one client can connect to the server at any time.

© 2009 Avaya Inc. All rights reserved.4 The Voic Pro Service When Voic Pro has been installed successfully, the Voic Pro Service is started automatically. To check / restart the Voic Pro Service – Open the Windows Control Panel – Select Administrative Tools > Services

© 2009 Avaya Inc. All rights reserved.5 The Voic Pro Service options The service Startup Type should be set to Automatic – Windows Server 2008 has an Automatic (Delayed Start) option The account used to run the service should have the correct administrative privileges on the local machine or the Domain Service Recovery options can be set: – Take no action – Restart the service – Run a program – Restart the computer

© 2009 Avaya Inc. All rights reserved.6 Voic Pro Service options - continued The two options below are useful for troubleshooting Voic Pro installation issues: The Local System account can be used with the Allow service to interact with desktop option to run the service in voic console mode. – Running services in this mode is not supported by Microsoft on Vista or Server 2008 Debug View (DbgView) provides output activity messages from the Voic Pro Service – NOTE: Debug View will be discussed in more detail later in the course.

© 2009 Avaya Inc. All rights reserved.7 Voic Pro post installation verification From a telephone connected to the IP Office control unit: – Dial *17 – Press the Messages button (not available on all phone models) Verify cabling / network connections Ping IP Office Control Unit IP Address from server Verify Voic settings in Manager Verify licenses in Manager are Valid (Voic Pro will run for two hours with no license installed) Check the Voic Pro User Log in the Event Viewer on the Voic Pro server (Control Panel > Administrative Tools > Computer Management > Event Viewer)

© 2009 Avaya Inc. All rights reserved.8 Change Voic Pro options post installation Voic Pro features and languages may be added or deleted after the initial installation is complete by: Inserting the Voic Pro media (CD / DVD) Execute SETUP.EXE from the installation folder on a hard disk where the Voic Pro software resides Through Windows Control Panel Add or Remove Programs NOTE: Deselecting / un-checking a component will cause it to be uninstalled and adding a new component requires access to the installation software.

© 2009 Avaya Inc. All rights reserved.9 Third Party Remote Access It is often desirable to have access to more options than what is provided by the Voic Pro Client. Avaya has chosen Symantec pcAnywhere as the preferred solution for remote access and remote control Alternative Remote Access Solutions include: – GoToMyPC – LogMeIn Pro – VNC Personal Edition – WebEx PCNow

© 2009 Avaya Inc. All rights reserved.10 Third Party Remote Access - continued Windows Remote Desktop is known to cause corruption in Voic Pro call flows. (IP Office Technical Tip 183) – Description: Making changes using Windows Remote Desktop can cause the call flows to disappear from the Voic Pro Client. Once saved, the configuration does not allow future changes to the call flows. Importing a backup call flow is the only workaround if this problem occurs. – Solutions: Use an alternate remote access software program If Windows Desktop must be used, use the method documented in IP Office Technical Tip 91: mstsc –v:servername /F –console

© 2009 Avaya Inc. All rights reserved.11 Voic Pro Client Administrator Accounts When the Voic Pro client is used on the same PC as the voic pro server, it connects automatically to that local server; no specific Voic Pro Client user account is used. You can use the Voic Pro Client remotely from another computer after a Voic Pro Administrator account is created. Demonstration of adding a Voic Pro Administrator NOTE: By default new users are created as Inactive. The status changes to Active when the account connects to a Voic Pro server.

© 2009 Avaya Inc. All rights reserved.12 Administrator Accounts - continued Administrator Types: – Basic (6.0) – can view most of the voic settings but can only edit alarms – Standard – can perform administration of call flows using the Voic Pro Client and can change their own password but cannot add, remove or modify other accounts – Administrator – can administer all settings including other Voic Pro client account settings

© 2009 Avaya Inc. All rights reserved.13 Administrator Accounts - continued The Voic Pro Client can be used on the server or remotely from another computer, it can not be used on more than one computer simultaneously.

© 2009 Avaya Inc. All rights reserved.14 Demonstration Configure Voic Pro Administrator account Access Voic Pro with new Administrator Account on a different computer.