© 2009 Avaya Inc. All rights reserved.1 Chapter Four, UMS Web Services Module Three – Exchange 2007

© 2009 Avaya Inc. All rights reserved.2 Integration with Microsoft Exchange 2007 Each user with UMS enabled can be configured to use either the IMAP capability or the Exchange integration. If the Exchange option is selected all voic s of the user will be forwarded and stored into the Exchange 2007 message store instead of the Voic Pro message store. Voic Pro is able to deliver new voic s to Exchange formatted as voic which enables Exchange to handle them differently from standard s. If used in combination with a mobility solution voic s can be managed using the visual voic user interface of the mobile device (e.g. Blackberry).

© 2009 Avaya Inc. All rights reserved.3 Message Handling Voic messages in an Exchange 2007 inbox are not visible to UMS IMAP and UMS Web Voic ; Exchange 2007 provides its own methods for IMAP and web browsing of Exchange mailboxes. The voic server delivers messages to the Exchange server upon completion of the recording. The timing for message waiting indication (MWI) and the access to messages from a telephone is dependant on the Exchange server processing and may result in a delay of one or two minutes. The same delay also applies to changes in the message status that affect message waiting indication.

© 2009 Avaya Inc. All rights reserved.4 IMAP comparison to Exchange

© 2009 Avaya Inc. All rights reserved.5 UMS Exchange 2007 Requirements IP Office – The user or hunt group must be licensed and enabled for UMS Web Services. – The user or hunt group's Voic mode must be set to Forward.

© 2009 Avaya Inc. All rights reserved.6 Exchange 2007 Requirements - continued Voic Pro – The Voic Pro server must be configured for MAPI based voic . – The supported MAPI applications are Exchange 2007 and Outlook Exchange 2007 Server – For a simple overview of the minimum steps required to configure Exchange Server 2007 Unified Messaging, please see the Exchange 2007 Installation section of the Voic Pro installation manual in the IP Office Knowledgebase. – For full details please refer to the Microsoft documentation.

© 2009 Avaya Inc. All rights reserved.7 Exchange 2007 Requirements - continued The Exchange server 2007 must be configured with the Unified Messaging Server Role selected.

© 2009 Avaya Inc. All rights reserved.8 Exchange 2007 Requirements - continued A Dial Plan must be created on the Exchange 2007 server. This can be a blank dial plan but it must exist.

© 2009 Avaya Inc. All rights reserved.9 Exchange 2007 Requirements - continued Within the Exchange 2007 server settings for each mailbox, select Enable Unified Messaging.