© 2009 Avaya Inc. All rights reserved.1 Chapter One, Getting Started Module Three - Installation Requirements

© 2009 Avaya Inc. All rights reserved.2 Module Introduction IP Office Application Installation Requirements This module provides participants an overview of the information required before installing IP Office applications including: Overview of Voic Pro features Where to find IP Office documentation Voic Pro license options Hardware requirements – IP Office hardware – Client / Server hardware Operating System requirements

© 2009 Avaya Inc. All rights reserved.3 Module Objectives Upon completion of this module, participants should be able to: Explain Voic Pro features Acquire IP Office documentation Identify IP Office license requirements Summarize application hardware and software requirements Define the Operating System requirements for Voic Pro Install and configure Voic Pro Troubleshoot common problems

© 2009 Avaya Inc. All rights reserved.4 IP Office Voic options There are voic options for the IP Office to include: Single site Voic Pro Embedded Voic (EVM) Multi site Voic Pro (Centralized, Distributed and Backup) Centralized Intuity Audix / Modular Messaging Voic Third Party (Group)

© 2009 Avaya Inc. All rights reserved.5 IP Office Voic Feature Comparison

© 2009 Avaya Inc. All rights reserved.6 Voic Pro Overview Voic Pro is a server based application providing a variety of functions and features: Personal voic box for users and hunt groups Auto Attendant services Text-to-Speech facilities / reading Database integration with Interactive Voice Response (IVR) Unified Messaging Service (UMS) voic – synchronization Automatic and on demand call recording

© 2009 Avaya Inc. All rights reserved.7 Voic Pro Overview

© 2009 Avaya Inc. All rights reserved.8 IP Office Documentation It is recommended to review the most current documentation prior to installing any IP Office applications. The documentation can be found: Online at An offline copy of the IP Office Documentation CD can be downloaded from Technical Tips and Technical Bulletins are available on both the online Knowledgebase and the Avaya Support Web Site and should be reviewed prior to an installation or referenced while troubleshooting.

© 2009 Avaya Inc. All rights reserved.9 IP Office Documentation (continued) There are specific installation documents for IP Office Applications, to include: IP Office Installation IP Office 6. X Manager Voic Pro Installation and Administration one-X Portal for IP Office Installation ContactStore for IP Office IP Office ContactStore System Administration Guide Customer Call Reporter

© 2009 Avaya Inc. All rights reserved.10 Preparing for Voic Pro Installation Prior to installing Voic Pro, the documentation should be reviewed for requirements. Voic Pro 6.0 can be installed with the following IP Office systems running Release 6.0 software: IP406 V2 IP412 IP Office 500 IP Office 500 Version 2

© 2009 Avaya Inc. All rights reserved.11 Preparing for Voic Pro Installation – cont. General Installation Requirements: PC with IP Office Manager An IP Office Feature Key, Smart Card or SD Card Licenses based on the serial number of the Feature Key Licenses for Voic Pro and any other components being installed Tip Turn off any PC hard disk sleep, power down, suspend or hibernations modes It may be necessary to modify antivirus / firewall settings for installation purposes.

© 2009 Avaya Inc. All rights reserved.12 Preparing for Voic Pro Installation – cont. Specific Installation requirements: PC Specifications Network Requirements Disk Space Web Server Operation ContactStore Operation User and Group Mailboxes NOTE: refer to most current documentation for specifications

© 2009 Avaya Inc. All rights reserved.13 Preparing for Voic Pro Installation – cont. The account being used to install applications must have rights / privileges to install software on the computer. Installing Avaya software with an account that does not have sufficient rights may lead to unexpected application behavior. Voic account permissions: Local account Domain account (used for applications requiring domain permissions) The account being used to install applications must have rights / privileges to install software on the computer.

© 2009 Avaya Inc. All rights reserved.14 Preparing for Voic Pro Installation – cont. Voic Component port usage

© 2009 Avaya Inc. All rights reserved.15 Voic Pro Licenses Preferred Edition license enables Voic Pro (4 ports) Mailboxes for all users and hunt groups Announcements for users and hunt groups Customizable Call Flows Call recording to mailboxes Campaigns TTS reading for Mobile User and Power User Profiles Conference Meet Me functionality within a call flow Preferred Edition license is a prerequisite for Advanced Edition license

© 2009 Avaya Inc. All rights reserved.16 Voic Pro Licenses - continued IP Office Advanced Edition license enables: Customer Call Reporter (CCR) support Database Interaction (IVR) Call flow generic TTS (8 ports) Visual Basic Scripting Call recording to ContactStore

© 2009 Avaya Inc. All rights reserved.17 Voic Pro Licenses - continued Additional Voic Pro licenses: Preferred Edition Additional Voic Ports VMPro Recordings Administrators VMPro Networked Messaging VMPro TTS (Generic) VMPro TTS (ScanSoft) UMS Web Services* VMPro Database Interface* VMPro VB Script* – * Legacy licenses supported by IP Office R6.0

© 2009 Avaya Inc. All rights reserved.18 Voic Pro Installation Types

© 2009 Avaya Inc. All rights reserved.19 Checkpoint / Questions ?