1 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Avaya one-X® Portal Product Overview Presenters Name Presenters Title

2 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Agenda Overview Features and Benefits Deployment Options System Requirements Summary

3 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. The Avaya one-X® Vision Desk phone Users want the power of their office phone while mobile Mobile phone Users want maximum leverage from their PC PC Transforming 50M to 150M endpoints

4 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Key Business Challenges Today Working from anywhere –By need … teleworking, travel, virtual office –By necessity …weather, pandemic, weather, strike, terrorism Managing deployment of productivity tools –Speed of deployment –End user support –Security Increasing use of existing tools –Telephone –Meet-Me Bridge conferencing –Voice Mail

5 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Introducing Avaya one-X Portal Browser-based Unified Communications Client Access Telephony, Messaging, Conferencing, Contacts, Logs Aggregated Presence across Avaya and Microsoft Office Communicator Multiple User Modes Optimize Connectivity and Presence

6 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Easy to Deploy and Manage Avoids problems with PC desktop environment Server-based, easier to update and patch Integrates with Active Directory for automatic provisioning Avoids placing "unmanaged devices" virtually on the LAN Supporting VPN software on non-corporate PCs Allowing non-corporate PCs to have VPN access to network User access is via simple web URL

7 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Avaya one-X® Portal Overview Telephony Messaging Deployment Desktop Integration Presence Conferencing

8 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Layout and Controls Communication Channels -Phone, IM, , video -Available, conditional, unavailable Communication Channels -Phone, IM, , video -Available, conditional, unavailable Inbox Dashboard -Messages -Calls -IM -Contacts Inbox Dashboard -Messages -Calls -IM -Contacts Mode -Office -Home -Mobile -Travel -User defined Mode -Office -Home -Mobile -Travel -User defined Automatic or User Selected Presence -Available -Busy -Unavailable -Out of office -Offline -Custom Messages Automatic or User Selected Presence -Available -Busy -Unavailable -Out of office -Offline -Custom Messages Action Bar -Search -Dial -Conference -Redial -Dial Pad Action Bar -Search -Dial -Conference -Redial -Dial Pad Window Controls -Contextual Menu -Task Bar -Tool Bar -System Tray Window Controls -Contextual Menu -Task Bar -Tool Bar -System Tray

9 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Telephony Click-to-dial & directory dialing integration Click-to-dial any highlighted number Automatic/user selected mute, hold, transfer Send all calls to coverage Consultative, single-step conferencing & transfer Manage multiple call appearances Call In Progress - Name, Number - Status: Mode, Message, Channels Call In Progress - Name, Number - Status: Mode, Message, Channels

10 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Manage Contacts Display corporate or personal directories Search directories by name, number Filter by latest search or contact availability

11 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Customizable Usage Modes Call Control Voice VoIP via PBX Call Control Voice Call Control Maintain enterprise identify for all inbound/outbound calls Home/MobileTravelOffice Home OfficeHotel / Internet OnlyIn the office

12 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Mobility Enable/Disable Extension to Cellular Modify find-me numbers Various Work Modes Normal Find Me Forward Do Not Disturb

13 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Messaging – Visual Voic List of voice messages, fax Rich caller-id leveraging corporate directory Click to play and delete Click to call and search Forward to New message and message waiting indicators Leverages Avaya Modular Messaging

14 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Communication History Logs incoming & outgoing calls across one-X® Communicator one-X® Portal one-X® Mobile Avaya desk phones Integrated Presence with click to communicate Logs calls even when not logged in to one-X Portal

15 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Ad Hoc and Bridge Conferencing Ad hoc conferencing click-and-drag to initiate, or add new to conference Mute, drop, invite new participants Bridge conferencing Integration with Avaya Meeting Exchange See participant Caller ID or name where mapped Identify speaker, noisy lines, mute participants

16 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Intelligent Presence Aggregated Presence Location System Message Personal Message My Aggregated Presence My Location Phone State IM State My Personal Message

17 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. IP Softphone one-X Portal one-X Deskphone TDM / Analog SIP/H.323 Office one-X Communicator Ubiquitous Telephony Presence Cell Phone: Extension to Cellular / one-X Mobile Mobile Teleworker/ Remote VPN Remote one-X Portal IP Softphone one-X Communicator

18 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Click to Initiate IM within Office Communicator

19 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Deployment Model one-X Portal Server Communication Manager Application Enablement Services Audio Conferencing with Meeting Exchange Enterprise Avaya Message Store with Modular Messaging Web LM - Licensing Active Directory PSTN Internet Firewall One-X Portal (optional VoIP softphone) At the Office one-X Deskphone One-X Portal (optional VoIP softphone) At Home/Mobile IP

20 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. System Requirements End User Desktop PC –Pentium III 800mz or better, 512M RAM, 1.5 GB of free disk space, CD ROM or DVD ROM disk drive, keyboard, mouse, microphone, speaker and sound card, 10 MBS NIC or better –Microsoft XP SP2 or higher, Vista with Microsoft IE 6.0 or higher, Mozilla Firefox 2, Red Hat Enterprise Linux Desktop 4, update 4 Mac –512 RAM, 1.33 GHZ CPU –MAC OS 10 with Safari 2.0 or Mozilla Firefox 2 one-X Portal Server IBM X-based server or equivalent, 4GB RAM, Min 8 GB free space, 100 Mbps NIC, DVD/CD Combo Drive Redhat Enterprise Linux ES 4.0 Update 4 Integrations Intelligent Presence Server 1.0 for intelligent presence Microsoft OCS 2007 Minimum Server Requirements Communication Manager 4.0 with build greater than or higher Modular Messaging 3.0 SP2 or higher with Avaya Message Storage Server Meeting Exchange Enterprise or higher Optional Application Enablement Services 4.1 Microsoft Active Directory Server 2003 SP1 IBM Domino Server 7.0 Sun One Server 5.1 Novell eDirectory 8.8 SP1

21 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. Summary Unifies voice, IM, messaging, conferencing, contacts, history Browser based, easier to deploy and manage Improved collaboration and responsiveness with Presence

22 © 2008 Avaya Inc. All rights reserved. Avaya – Confidential. 22 © 2007 Avaya Inc. All rights reserved. Avaya – Confidential.