Enterprise IP Communications 2004 Developments

Agenda Communication Server 1000 (Succession) roadmap MCS 5100 roadmap

IP Communication Services Developments Geographic Diversity Workforce Globalization without loss of capabilities Services Ubiquity Anywhere, anytime, any device Business Continuity Operation Resiliency Seamless Scalability System grows as the business grows Leadership & Innovation Leading edge technology

Communication Server Software Release Strategy Software Release 3.0 Software Release 4.0 Software Release 5.0 Software Rls 2.0 X.11 Rls Common software across Enterprise Business Network platforms, Meridian 1, Communication Servers 1000/M

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

IP Telephony Business Drivers Headquarters Branch Up to 40% savings in annual operating costs Source: Yankee Group 2003 Reduce Costs: Reduced number of PBX and application servers required Easier IT integration for applications Toll bypass Easier adds, moves, changes Less staff to manage network 3 rd party handsets Improve Customer Service and Employee Productivity Contact Centre Team working Mobility Personal Productivity Management control Business Continuity: Survive loss of site, system

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Introducing New Large IP PBX Platform Communication Server 1000E (Succession) 19 rack mounted, large IP PBX system Scalable to 15,000 IP phones per system (100,000 networked) Hot standby Call Servers Campus and Geographic Redundancy Fully distributed over data network Open networking standards: SIP (New!) H.323, QSig, DPNSS Migration path from S1000 / Meridian 1

PSTN Call Server 0 Call Server 1 Terminal Server Redundant Signaling Servers Signaling Server Communication Server 1000E Large IP PBX System Core – up to 15,000 IP phones 20 x PRI 20 x VGMC 40 slots Per MG1000T No limit On number of MG1000Ts QoS IP WAN LAN Media Gateway 1000Ts Digital PSTN Interfaces (with Clock Sync) Network Wide Resource MDECT Mobility Media Gateway 1000Es Media Service: Conference, Tones, RAN/Music Digital Lines Analog Lines Analog Trunks Attendant Consoles Applications: CallPilot, ICB, IPD, IRAN TDM Terminals and telephones IP Phones

Flexible Telephony Deployment: Pure IP, Hybrid, TDM with migration to IP Customer choice (TDM, IP, Applications) with Easy Migration Path from Meridian 1 TDM to CS 1000 IP PBX WAN CS 1000E Call Servers Signaling Server(s) Media Gateway IP Phones (up to 15,000) Analog/Digital Phones IP Phones (up to 15,000) Analog Phones IP IP & Digital MCS 5100 CallPilot, Symposium Digital Meridian 1 Signaling Server(s) =central dialplan IP phone services CS1000M Call Server PSTN Digital Phones Analog/Digital Phones Branch Media Gateways LAN Eg BayStack 460

Communication Server 1000 Portfolio Positioning IP Predominant (IP > 20%) TDM Predominant (IP

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Whats New for R4 Business Continuity Campus Redundancy CS 1000E Call Servers can be distributed over Campus network using L2 BayStack 470 Switch (Up to 40KM fibre network) Geographic Redundancy Geographic Redundancy over WAN provides secondary back-up system for surviving complete campus / system loss Works with CS 1000M large systems (Meridian 1) and CS 1000E Option to turn Option 11C into Survivable Branch Office Media Gateway Existing SBO rules apply Reduces network management complexity and provide insurance policy for branch IP phones

Active Call Server 0 Inactive Call Server 1 PSTN Active Network GK & SIP Redirect Server (Signaling Server) Inactive Network GK & SIP Redirect Server (Signaling Server) IP Phones/ Clients Media Gateway 1000Es QoS VLAN* QoS-Managed IP Network * dedicated infrastructure Communications Center #1 Media Gateway 1000T Communications Center #2 LAN LAN/ WAN Co-located with either or both Call Servers, or distributed on LAN Co-located with either or both Call Servers, or distributed on WAN QoS-Managed IP Network Media Gateway 1000B (Succession Branch Offices) Campus Redundancy with CS 1000E

Geographic Redundancy - Characteristics PSTN Media Gateway 1000T (Mandatory for CS1000E, optional for CS 1000M) Signaling Server CS 1000 (E or M) LAN/WAN Secondary Primary User database replication from Primary to Secondary CS1000E and CS1000M Can backup CS 1000 with another CS 1000 Any Pentium processor based large system Must be same system types Automatic database replication supported eg part of midnight routine – simple management IP Phone backup only – IP phones re-connect to secondary system if primary system lost PSTN trunks can optionally be located in third location using H323/SIP networking TDM sets/trunks and CS1000E MG at Primary are not backed up at Secondary Secondary system priced at about 60% of price of Primary Symposium Can define two servers with automatic database replication Manual changeover to Secondary when required CallPilot Recommend provisioning a back-up system, with regular data back-ups. Restoration of service would be manual

Protection against major building/campus/city disaster causing entire system outage Continued service to distributed IP phones Separation of Redundant Systems Geographic Separation and Different IP Subnets/Broadcast Domains Simple management Automation of Database Replication Reliable Switchover and Recovery Minimized Dependency upon Network Availability Geographic Redundancy Objectives

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Whats New for R4 Scalability Support for up to 15,000 IP phones on CS1000(M or E) IP Peer capacity enhancement From 382 to 1,200 H.323 trunks per Signaling Server If using SIP instead, Signaling Server supports up to 1,800 virtual trunks ESN (Electronic Switched Network) Location code expansion from 1,000 to 16,000 location codes Key Expansion Module for i2002 and i line/feature keys – soft labelled – per KEM (i24) Attach 2 x i24 to single IP phone

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Enhancing IP User Experience Line 2 Line 1 Henri T. Richard W. Linda C. Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select Personal Directory Callers List Redial List Capabilities Include: User ability to create and edit a personal directory of names for quick access to frequently dialed numbers Allows user to view and dial from incoming and outgoing call logs, edit and maintain callers list and redial list. Supported on i2002 and i2004 Implemented in Signaling Server database so preserves benefit of Network Wide Virtual Office Services Ubiquity

IP Call Recording Provides interfaces to allow call recording for IP clients Permits customers to maintain their existing call recording vendors by providing mechanisms for vendors to access IP voice streams (e.g., via MLS) Solution comprises 2 components: New messages in signaling to identify callers with IP addresses (i.e., call recording vendors can correlate the user with IP address of its associated IP Device) Changes to the Unistim specification to provide duplicate voice streams to call recording servers Supports G711, G729A and G729AB L2 Switches Mirrored Ports MLS server Services Ubiquity

i2004/02 Phase II IP Phones Integrated Power Over Ethernet IEEE 802.3af, Legacy PoL, Cisco proprietary Full VLAN Support for VLAN tagging of data and voice from IP phone Future proof for 802.1x, EAP authentication Future proof for SIP stack Future proof for media encryption Future proof for Proactive Voice Quality Monitoring Agents on IP phone Support accessories (e.g. i24 KEM) Three colors: Charcoal, Ethergray, Silver bezel i24 Key Expansion Module Expands the number of keys that may be configured on the i2002 and i2004 IP Phones Two columns of 12 Keys (24 keys) with a 10 character LCD display to facilitate self labeled keys Extensible to 48 keys (cascade 2 i24 KEMs together or add a shifted page of keys to one module) New colour display IP phone (Q1 05) IP Phone Enhancements Dynamic Scalability

Bringing Color &Video to the Phone Customer trials Q4 04 GA: Q Name: i2007 – Bluetooth and USB support 1 st phone on market to offer touch screen and video capability

Roadmap - Productivity Applications

Roadmap - Innovative Applications

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Whats New for R4? SIP Innovation SIP services on Signaling Server SIP gateway delivers industry standard (RFC3261) solution for interoperability with NN and industry SIP based products Converged Desktop combining SIP multimedia services from MCS 5100 with business telephony services on CS 1000 Network Routing Server (NRS) introduces a SIP Redirect Server that provides central dial plan management combining H323 gatekeeper, SIP Redirect Server and Network Connect Server into single application for Network based routing Full MCDN feature set is available over SIP between NN systems SIP provides superior feature set to non Nortel systems eg CLID, name display, call redirection, network message service

Converged Desktop Applications 7. Instant File Transfer to complete task there and then 4. Video for enhanced communication 5. Web Push & Co- Browsing to point to information on the web 6. Whiteboard to share ideas 1. Presence indication of colleagues availability reduces telephone tag 2. Instant Messaging for fast answers to easy questions 3. Telephony when discussion is required Click to call from , I.M., directories Time savings and easier to communicate

Use These SIP Services in Conjunction With Your Desk Phone Find-me, Guide-me - Simultaneous Ringing - Sequential Ringing Services Anywhere, Anytime Presence Management on the phone Personal Call Manager Directory Click to Call Call Logs Call screening Picture Caller ID Outlook Integration Personalisation Personal Control of your Communications Experience Multimedia Applications Desktop Video Calling Multimedia Conferencing Instant Messaging Collaborative Apps Transmit Receive Enriching the Communications Experience Mobility

Single user, single experience Coordinated business telephony/multimedia Existing Telephony & full multimedia features Converged Desktop Application Combines CS 1000 Business Telephony with MCS 5100 Multimedia Applications Multimedia PC Client Desk phone (IP or Digital) MCS 5100 Succession 1000/ Meridian 1 Users benefit from being able to keep existing desk phone for telephony and adding MCS as overlay computer telephony service Avoids end user retraining for phone Retain investment in Telephony infrastructure and evolve users to IP phones overtime LAN/WAN

Scheduling Changes with Integrated Conference Bridge Release 4.0 Regular MS Calendar interface for changing meeting times and automatically reconfiguring bridge ports: Modify time and/or date by dragging the meeting item with the mouse Modify duration by dragging down the bottom edge Delete by selecting the item and pressing Delete button Innovation

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

Easily expand from Succession 1000 to CS 1000(S or E) R4 Signaling Server Media Gateways Call Server Converged Network Phones Add R4 software on S1000 Or deploy CS1000E call server for 15,000 users / hot standby call servers / geographic redundancy Re-use existing Media Gateways. Turn Meridian 1 Op11 Into Media Gateway Applications Re-use existing Applications Deploy new applications Eg converged desktop video conferencing Re-use existing servers SIP/H323 Gateway support Re-use existing phones Deploy IP phones New R4 features for phase 1 IP phones include: - Callers list, redial list, personal directory New IP phones ph2 support QoS active monitoring, integrated power over ethernet, Key Expansion Module

Easily expand from Meridian 1 to CS 1000(M or E) Add Signaling Server Media Gateways CS 1000 Call Server Converged Network Phones Centralised dialling plan IP phone management SIP/H323 Gateway support Re-use existing phones Deploy IP phones New R4 features for phase 1 IP phones include: - Callers list, redial list, personal directory New IP phones ph2 support QoS active monitoring, integrated power over ethernet, Key Expansion Module Re-use Meridian 1 As a gateway eg Turn Option 11 into Survivable Branch Media Gateways for centralised management and communication services Applications Re-use existing apps and deploy new applications eg Converged SIP multimedia desktop Video conferencing Scalable to 15,000 IP phones Meridian 1 or 19 rack based call servers Robust OS Hot standby redundancy Add R4 s/w

Top 3 Reasons to Upgrade Meridian 1 to CS 1000 R4 1. Cost reduction Reduce number of PBXs in network with fewer, centralised IP PBX servers (Increase scalability and geographic redundancy) Open SIP standard promoting open market choice 2. Business continuity Geographic redundancy across 2 data centres Turn Meridian 1 Option 11C into Branch Site Survivable Media Gateway providing automatic support for IP phones in event of WAN failure 3. Productivity Converged Desktop – Continue to use your existing desk phone and voice network but enjoy the benefits of MCS 5100 SIP converged applications ie Presence – availability status of phone/PC, picture call ID, PC call logs, secure Instant Messaging, file transfer, video, web pushing, visual conferencing

Whats New With R4 Business Drivers Communication Server 1000 R4 Features New Large IP PBX Platform Business Continuity Scalability IP Phone Services SIP Innovation Upgrading the Installed Base

SIP Protocol of the Future Rapidly becoming industry and Nortel standard protocol Industry Standard SIP Interface IP Peer, direct media path Evolving Multimedia Capabilities CS 1000M Meridian 1 CS 1000 BCM SIP Phones & PDA CS 2000/2100 Unified Messaging CallPilot IVR MPS 100/500/1000 MCS 5100 Industry/OEM Gateways, Apps, & Servers Innovation

MCS 5100 Software Release Strategy Software Release 2.0 Software Release 3.0Software Release 4.0 Software Rls 1.1 Software Rls Aggressive, application rich software release schedule demonstrates innovation and leadership…

MCS 5100 Release 2.0 (Includes Release 1.1) Calling Name, Number, Picture Sim Ringing, Seq Ringing Dynamic Call Handling Advanced Call Management Call Hold, Transfer, Conferencing Call History/Logs Click-to-Call Private, National, International Dialing Plans Point-to-Point Video Telephony ManagementClients Applications SIP Personal Call Agent – Advance Call Mgt. i2004 PC Client WEB Client 3 rd party terminals i2002 GIPS (soft clients only) Microsoft Messenger I/W (Win. XP only) Usability Improvements Succession MX / Periphonics SIP based - Voice Activated Corp. Directory Automatic Presence Network Address Book Voice Mail & UM I/W Instant Messaging Collaboration – File Share, Web Push/Co-Browse Media Application Server – Adhoc Audio Conf./Meet Me Audio Conf. Platform SUN Fire V100 Server (rack mountable) Redundancy/ Scalability Audio Conf.Server Server Overload Controls Media Application Server Intuitive User Interface Major, Minor, Critical Alarms User Self Provisioning (i2004, i2002 & Call Agent) Provisioning options, by user & bulk User Profile Mgt. Element Mgt. Configurable Diffserv QoS XML-based billing Keycoding – Ph 1 Call ManagementSIP Services Enterprise Multimedia Browser Based Compact Footprint User Interfaces Interworking Nortel Networks CPE interworking via 3rd Party SIP CPE Gateway - FXO/FXS - PRI GW Nortel Networks Unified Messaging Interworking - Call Pilot (Audiocodes T1 CAS / SMDI) 3 rd Party Voice Mail & Unified Messaging interworking - Protocols PRI/SMDI & SIP H.323 Gatekeeper (Native CDP/UDP) Status: GA

MCS 5100 Release 3.0 Beta: May 04 GA: Sep 04 Beta: May 04 GA: Sep 04 Professional Assistant services Music on Hold Announcements Call Park/Retrieve Telephony Management Clients Applications H.263 video support in soft clients * PC Client enhancements Auto upgrade Firewall detection Global address lists Programmable keys Speed dial Presence change notification IM Call forward PC Client size optimization (C++) * IM enhancements IM Chat IM Screening and Routing Ad-Hoc and Meet Me conferencing enhancements on MAS Converged desktop Phase II Network based Call Logs on Personal Agent Personal Agent Usability Enhancements Desktop HTML integration with i2004 internet telephone Video Conferencing (ad- hoc & meet-me) (SIP based w/limitations)* PC Client customization SW developer kit* Platform SUN n240 and v240 platform introduction High Density MAS Platform SUN n240 Introduction with H.323 Gatekeeper Enterprise micro system System backup and restore Quality, robustness, capacity improvements RTP Media Portal Platform Enhancements SUN JVM upgrade Security hardening Phase II LDAP Phase I OSS release delta documentation Serviceability enhancements Re-IP Backup and Restore 911 zoning Provisioning enhancements RTP Media Portal Selection & Insertion Keycoding – phase II Interworking SIP Trunking to M1 / CSE1000 Translations & Routing Enhancements CLID restriction Call Forward restriction multi-TON/NPI support on single trunk group * - Denotes Fast Feature (see Fast Feature POI/POR for details) Status: POR

Productivity & Personalization MobilityCollaboration Scalability Resiliency Business Innovation Multimedia Communication Server 5100 Rls 3.0 Values Mobility Auto firewall detection for PC Multimedia Client users Network based Call Logs Presence Monitoring & Notification

Network Call Logs Users can now track and maintain logs of incoming calls they may have missed – even while out of the office MCS 5100 release 3.0, maintains call logs at a network level so should a user not be logged in at any given time, logs are still captured by the MCS 5100 Users can then retrieve the call logs and act upon them appropriately Mobility

Presence Monitoring and Notification Time Saving Proactive Monitoring When a user you have in your Friends list in on the Phone, and you need to speak with them, let MCS 5100 Notify you when they are available. As soon as the Friend being watched has a change in their state, the MCS 5100 notifies you and you can take action – select a quick click to dial gets you connected. Notifications are support on the PC Client and I2004/2 Mobility

Productivity & Personalization MobilityCollaboration Scalability Resiliency Business Innovation Multimedia Communication Server 5100 Rls 3.0 Values Productivity & Personalization IM Screening, routing and Chat PC Client usability enhancements Provisioning enhancements Call Park/Retrieve Music on Hold Recorded Announcements Professional Assistant Services Desktop HTML integration

Instant Messaging Enhancements and Chat IM Screening and Routing Users can set policy to block or route IMs If X IMs me, then call me at these numbers, then send a reply Chat IM users can join chatrooms and engage in communications with multiple users. Users may participate in more than one Chat session Chatroom types Private, Public with Pswd, Public User created and Provisioned Provisonable Parameters Service enabled per user Number of chat session per user Size (# users) in chat session Predetermined Chatrooms Productivity & Personalization

Multimedia Client Enhancements Global Address Book Search Users can now save time by searching directly from their MM PC Client without having to go to the Personal Agent for Global Directory Call Completion Window Closure Warning Users will now be notified prior to closure of a call control window – resulting in a call termination Outlook integration on Windows XP Click to call services are extended to XP users PC Client Optimization Enhancements to the PC Client to improve overall performance on the desktop Auto-PC Client Updates Network administrators save time and costs while maintaining the highest quality of MM Client in their Network. Users simply dial an address and the new client is downloaded to the users PC automatically Presence List & Banning Users can see a list of who is watching them and ban individuals from watching Productivity & Personalization

Assistant Console New functions added to the MM PC Client to support Assistant Services feature set Assistant console flag, original called number, the original calling party, the final called number fields Supports the i2004 internet telephone Assistant Type Allows the Assistant to control who is being supported (multiple, one, etc.) Assistant Personal Agent functions – modify routing preferences, etc or users in attendant group Basic Assistant Services Monitor line status of attended user group Call Park and Retrieval Forward calls to voice mail Attendant Alternative Answer Do Not Disturb button Configuration Optional software for the MCS 5100 Requires the Media Application Server for music while on hold or Call Park Professional Assistant Services Productivity & Personalization

Mobility Collaboration & Media Conferencing Scalability Resiliency Business Innovation Multimedia Communication Server 5100 Rls 3.0 Values Meet Me Media Conferencing enhancements Meet Me Video Conferencing (DIVX) Video H.263 codec support

Ad-Hoc & Meet Me Conferencing Enhancements Scale Conferencing services in-house, equals cost savings High density conferencing with IBM Chassis Blade Center Flexible provisioning, allocate conferencing ports by sub- domain - meet the needs of specific groups of users (Meet Me / Ad hoc services) Usability and Media Adaptive Support for new conference controls for Meet Me Conference Chairperson *2 launch private chatroom for conf. attendees *4 Lock, *5 unLock conference *6 Mute, *7 UnMute *8 Toggle conf. continuation upon exit *# Query number of participants ## mute all, 99 unMute all 2(n) where n = audio emotion (clap, etc.) 00 Transfer to operator ** Help Accounting Accounting Record generation (IPDR) with details of conference chair, with details on #ports, for back office systems

Media Conferencing – Voice, Video, Data Face to Face conferencing without the travel disruption or associated costs Retain and attract the best staff irrespective of geography Make meetings more engaging, interactive, and productive with voice, video and data exchanges Switched Video Voice and Video support for Ad Hoc and Meet Me Services Displays the video signal associated with the most active speaker Start a side bar chatroom for conference participants, and exchange files Video mute/unmute at the participant level. Quality Maintains the highest quality multimedia experience in a changing environment Supported End Points MCS 5100 MMPC clients with USB video camera DivX video codec support (H.263 post 3.X) Multi-modal conferences – Dynamic configuration of multi-modal conferences as required by negotiating to capabilities that are common between the Media Conference Bridge and the endpoints. MAS Mary

Productivity & Personalization Mobility Collaboration & Media Conferencing Scalability Resiliency Business Innovation Multimedia Communication Server 5100 Rls 3.0 Values Business Innovation SIP Trunking to CS 1000 and BCM Converged Desktop enhanced services

SIP Trunking to CS 1000 / BCM Enterprise Communication Convergence Preserve investments in current voice and data infrastructures Transform communications with Productivity, Collaboration, Mobility and Personalization services SIP Interworking to the following Nortel Networks products: –CS 1000/M Release 4.0 –BCM Release 3.6 Ability to correlate IPDR accounting records with those generated on the CS 1000/M and BCM Support for: –Private dialing plan (UDP/CDP) –Per number qualification –Interworking between SIP, H.323, PRI protocols –transit of called party number, calling party name/number, TON/NPI, presentation/screening indicators SIP BCM CS T1 Interface 2 FXO Interfaces MCS SIP CPE PRI Gateway SIP CPE PRI Gateway CS-1000M 2 T1 Interface 2 FXO Interfaces Business Innovation

Maximize Investments Transform a users communications experience seamlessly Service ubiquity for all user types No rip n replace Converged Desktop users have access to all the applications and services of non converged users Personalization Mobility IM, Chat and Presence Video Calling and Conferencing Click to Call Call logging Web Push & Co-Browsing Converged Desktop Phase II MCS 5100 Centrex Or PBX Single User Single Experience Multiple Coordinated Devices SIP/PRI Gateway Business Innovation

Productivity & Personalization MobilityCollaboration Scalability Resiliency Business Innovation Multimedia Communication Server 5100 Rls 3.0 Values Scalability and Resiliency E911 Zoning Quality, Robustness, Security and capacity enhancements SUN 240 introduction with H.323 Gateway Micro System introduction High Density Media Application Server introduction LDAP Phase 1

Large Scale Enterprise Platform Highly scaleable, fully redundant commercially available industry standard hardware Meets the demanding needs of large, very large and campus environments Supports all MCS 5100 base software and H.323 Gateway software Capacity: Users: 60,000 user per instance Configuration: Base: 8 V240 Sun servers (2 DB, 2 Mgmt/Acct, 2 Session, -2 Provisioning). Op.Sys Solarus 8.2-XX03, 36 Gig hard drive Optional: Session, IPCM, WCM & H.323 Enterprise Large Scale SUN 240 System Base 4 Server V100 10K Subs Enterprise Micro V Subs Platforms for Capacities Single Domain- Single Instance Scalability and Resiliency

Higher Density Media Application Server Scalability is introduced to the MAS with support for the new IBM eServer Blade Center This new hardware will support the MCS 5100s MAS applications, including Ad hoc conferencing, Meet Me Media Conferencing, and new 3.0 capability such as Announcements, and Music on Hold. Configuration: IBM BladeCenter is a 7U high chassis, 14 slots IBM HS20 Blade Servers are dual Intel Xeon processors, up to 4GB DRAM, max.2 IDE hard disks Scale: Ad hoc Conferencing – 2 slots, G ports - server based (IBM335), max 5 Meet Me Media Conferencing (Audio) – 7 slots (cluster) 1,500 - server based (IBM335), max 5 Music on Hold – 2 slots, port max. TBD or IBM335 Announcements – 2 slots, port max. TBD or IBM335 Chat – 1 slot, port max. TBD or IBM335 Video Conferencing - TBD Media Application Server MAS OR IBM eServer BladeCenter (chassis) IBM HS20 Blade Servers Scalability and Resiliency

1H 052H 031H 04 Symposium Contact Centre 2H 04 Symposium 5.0 SCCS 5.01 CTI 4.0 SCCS 6.0 SWCP 6.0 CTI 6.0 SCCS 5.0 SWC 4.5 SWCP 4.0 Symposium 6.0 Symposium 5.01 Network virtual contact centre 66,000 network agent capacity Intelligent management integrated with Symposium Open MM queue Unified reporting Integrated outbound Application co- residency for sub-200 agents Simplified CTI MCS5100 CC Integration with MCS5100