© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Monitor and Manage IP Telephony Configuring Alarms and Traces

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Alarm Overview The Cisco Unified CallManager Serviceability Alarm menu: Allows you to configure alarms and events Provides alarm message definitions

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Aim of Cisco Unified CallManager Serviceability Alarms Configure Cisco Unified CallManager to direct alarms to: –Local or remote syslog servers –SDI or SDL trace log files Log level can be different for each destination Provides information for troubleshooting Cisco Unified CallManager system Provides information that could be given to someone else Configurable per server and service

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Alarm Event Levels LevelNameDescription 7EmergencySystem unusable 6AlertImmediate action needed 5CriticalCritical condition detected 4ErrorError condition 3WarningWarning condition detected 2NoticeNormal but significant condition 1InformationalInformation messages only 0Debug Detailed event information used for debugging by Cisco TAC engineers

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Alarm Configuration Page Disabled Alarm Selected Server Selected Service Enabled Alarm Selected Alarm Level

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Alarm Definitions Page Selected Catalog Click Find. Click desired alarm name to open the Alarm Information page.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Alarm Information Page Add custom alarm information. Click Save if you added custom information. View default alarm information.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Trace Overview Cisco Unified CallManager trace functionality: Allows detailed configuration of trace parameters Allows you to enable troubleshooting of traces

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Types of Traces SDI traces: –Contain information about services and run-time events –Usually used for development purposes SDL traces: –Contain information about call processing –Are only available for: Cisco Unified CallManager service Cisco CTIManager service –Ideal for troubleshooting

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Trace Enabling Options Configuration: –Trace configuration with numerous options –Full page per server and service Troubleshooting Trace Settings: –Activates or deactivates troubleshooting traces (all options, detailed level) per server and service –Single page for all servers and services

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Trace Configuration Go to SDL trace configuration. Select server. Select service. Enable traces. Set trace level. Enable trace options.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Troubleshooting Trace Settings Activates All Services for This Server Activates All Services for All Servers Activates Service for This Server Activates This Service for All Servers Service Not Running on Server

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Trace Collection Overview Traces and logs can be collected to an administrator PC for local processing and analysis. Cisco Unified CallManager RTMT Trace and Log Central features: –Trace collection –Trace analysis Trace collection options include: –On-demand collection –Scheduled collection –Default or custom queries to be used for repetitive tasks Cisco Unified CallManager RTMT is a client tool that must be downloaded from Cisco Unified CallManager Administration > Application > Plugins.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager RTMT Trace & Log Central Select activity. 1) Click Tools. 2) Click Trace. 3) Click Trace & Log Central.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager RTMT Collect Files Procedure 1. Choose Cisco Unified CallManager services and applications. 2. Choose Cisco Unified CallManager system logs. 3. Choose file-collection options. 4. Check file-collection status: a)In Trace & Log Central window b)By using the Job Status window

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Collect FilesStep 1: Choose Services and Applications Enables collection from all services on all servers Enables collection from all services for this server Enables collection per service for this server

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Collect FilesStep 2: Choose System Logs (or) Enables collection from all logs on all servers Enables collection from all logs for this server Enables collection per log for this server

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Collect FilesStep 3: Choose Options Sets time range Sets download directory Enables or disable file compression Deletes or keeps files on server after collection Selects partition

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Collect FilesStep 4a: File Collection StatusTrace & Log Central Watch status of collection.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Collect FilesStep 4b: File Collection StatusJob Status 4. Double-click job entry to see details. 1. Click Job Status. 3. See job status. 2. See list of jobs.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager RTMT Schedule Collection Procedure 1. Choose Cisco Unified CallManager services and applications (identical to Collect Files option). 2. Choose Cisco Unified CallManager system logs (identical to Collect Files option). 3. Choose collection schedule options. 4. Check scheduled collection status using the Job Status window (identical to Collect Files option).

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Schedule CollectionStep 3: Select Options Downloads files to local disk of Cisco Unified CallManager RTMT PC Selects interval of collection within previously configured time range Selects file age Filters on a search string Sets time range for scheduled collection to SFTP server

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Viewing Traces and LogsOverview Traces and logs can be viewed on an administrator PC: –Accessing locally stored data: Data must have been previously collected by Cisco Unified CallManager RTMT Can be viewed by any editor or by using the Local Browse option of the Trace & Log Central window –Accessing data stored on servers: Can be viewed only by Cisco Unified CallManager RTMT using the Remote Browse option of the Trace & Log Central window

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager RTMT Remote Browse Procedure 1. Choose data source (trace files versus crash dumps). 2. Choose Cisco Unified CallManager services and applications (identical to Collect Files option). 3. Choose Cisco Unified CallManager system logs (identical to Collect Files option). 4. Watch the query process. 5. Choose the file to view. 6. Open the file in Viewer.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Remote BrowseStep 1: Choose Source Select Trace Files.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Remote BrowseStep 4: Query Status 2. When query has finished, confirm popup window. 1. Watch status of query.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Remote BrowseStep 5: Choose File to View List of Files in Group Closed Category Group of Files Opened Category Opened Server

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Remote BrowseStep 6: Open File in Viewer Double-click file to view content.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager RTMT Local Browse

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Summary There are eight alarm levels available on Cisco Unified CallManager. Alarm configuration allows you to define where alarms should be saved and what level should be included in a log. Cisco Unified CallManager traces are configured from Cisco Unified CallManager Serviceability pages. Traces can be configured with numerous options per server and service. Alternatively, troubleshooting traces can be enabled at a server and service level only, activating all possible options of the selected service.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Summary (Cont.) Traces are stored on Cisco Unified CallManager and can be collected to an administrator PC for local analysis. Cisco Unified CallManager RTMT is used for trace collection and supports on-demand as well as scheduled collections. Cisco Unified CallManager RTMT can be used to view and analyze traces. It can access locally stored trace files that have been previously collected or remote files located on Cisco Unified CallManager servers.

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v