© 2004 Cisco Systems, Inc. All rights reserved. ARCH v1.211-1 Module Summary The Cisco IP Telephony solution includes Customer Response Solution, Conference.

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© 2004 Cisco Systems, Inc. All rights reserved. ARCH v Module Summary The Cisco IP Telephony solution includes Customer Response Solution, Conference Connection, IP Contact Center, Unity and Call Manager using voice, video and data gateway protocols. Centralized and distributed call processing systems use Cisco CallManager clusters connected by an IP WAN with QoS features enabled.