1 © 2005 Cisco Systems, Inc. All rights reserved. IP Telephony Express 2.0 Instructor Name

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.02 Course Introduction

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.03 Course Objectives Upon completing this course, you will be able to: Describe the similarities and differences between traditional public switched telephone network voice networks and voice over IP telephony solutions Explain the processes and standards for voice digitization, compression, and digital signaling as they relate to Voice over IP networks Configure voice interfaces on Cisco voice-enabled equipment for connection to traditional, nonpacketized telephony equipment Configure the CallManager Express system from either the CLI or a GUI web interface Understand and configure the devices and connections to the CallManager Express system

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.04 Course Objectives (Cont.) Upon completing this course, you will be able to: Configure the call flows for plain old telephone service, VoIP, and default dial peers Describe the fundamentals of VoIP and identify challenges and solutions regarding its implementation Install and configure the Unity Express module for voice mail services Troubleshoot both CallManager Express and Unity Express Apply QoS to the IP network with the use of Auto QOS Apply the knowledge of CallManager Express and Unity Express to deploy and design an installation

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.05 Introducing Cisco CallManager Express Configuring Cisco CallManager Express Configuring PSTN Interfaces and Dial Peers Configuring Additional Cisco CallManager Express Features Configuring Cisco Unity Express, Auto Attendant, and Voice Mail Introducing IP Quality of Service Designing Cisco CallManager Express and Cisco Unity Express Networks Course Outline

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.06 Course Certifications

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.07 Prerequisite Learner Skills and Knowledge WANs IP Switching Basic Internetworking Skills PSTN Operations and Technologies IPTX LANs PBX Essentials

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.08 Learner Responsibilities Complete prerequisites Introduce yourself Ask questions

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.09 General Administration Class-Related Sign-in sheet Length and times Break and lunch room locations Attire Facilities-Related Course materials Site emergency procedures Rest rooms Telephones/faxes

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.010 Learner Introductions Your name Your company Skills and knowledge Brief history Objective

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.011 Course Flow Diagram Course Introduction Lunch Configuring PSTN Interfaces and Voice Dial Peers Designing Cisco CallManager Express and Cisco Unity Express Networks AMAM PMPM Day 1Day 2Day 3Day 4Day 5 Configuring Cisco Unity Express Automated Attendant and Voice Mail Introducing IP Quality of Service Introducing Cisco CallManager Express Configuring Cisco CallManager Express Configuring PSTN Interfaces and Voice Dial Peers Configuring Additional Cisco CallManager Express Features Configuring Cisco Unity Express Automated Attendant and Voice Mail Designing Cisco CallManager Express and Cisco Unity Express Networks

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v2.012 ATM Switch Cisco Icons and Symbols Voice- Enabled Router PBX (small) Network Cloud, Standard Color Network Cloud, White Phone IP Phone Phone 2 Generic Softswitch Voice-Enabled ATM Switch PIX Firewall (right and left) Cisco CallManager Express PC Laptop Voice-Enabled Communications Server Workgroup Multilayer Switch, with Text, without Text, and Subdued Si PBX/ Switch Web Browser Server