© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Configuring Cisco Unity Express Automated Attendant and Voice Mail Understanding Cisco Unity Express Features and Functionality

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Outline Overview Voice Mail Features Auto Attendant Features Management Features System Functionality Summary

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Voice Mail Features Up to 100 hours of voice mail storage on the NM-CUE and 14 hours on the AIM-CUE Voice mail storage configurable per mailbox End user tutorial enables self-service mailbox setup End-user mailboxes and General Delivery Mailboxes Standard and alternate greetings Subscriber features Caller features VPIM networking

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Auto Attendant Features Default CUE Auto Attendant Fully customizable script-driven menu structure for custom Auto Attendant CUEAA Editor Greeting management system Emergency alternate greeting Return to operator Dial by name and dial by extension Time of day call treatment Day of week call treatment Holiday schedule Business hours

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Management Through the TUI TUI for Administrator Audio-based interface using the phone Prompt management and recording Alternate emergency greeting activation TUI for End Users Audio-based interface using the phone Manager phone setting for associated device Recording of personal greeting Recording of spoken name

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Management Through the GUI and the CLI GUI for system administrators –User profiles: name, extension, setting and resetting passwords –General Delivery Mailboxes –Mailboxes: maximum recording time, maximum length per message, resetting MWI –System statistics on storage use and setting system defaults (disk space, maximum message size) –Manual backup and restore GUI for end users –Users able to manage associated device and some settings related to that device Remote management –HTTP for GUI –Console connection for CLI via IOS session command across the backplane Privilege level: depends on credentials that are entered Users see subset of what administrators see IOS software–like CLI for administering, debugging, and troubleshooting

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Example: GUI Screen

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Network Administration Site A IP Systems can be accessed from anywhere on the IP network. Remote management can be performed through GUI via HTTP or through the CLI via Telnet to the router, then using the session command. Each system is administered individually. Systems can be bulk provisioned via CLI scripting. Site B Site C

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Functions Available Through CLI Only Some system administration functions are available only through the CLI: Installing and upgrading software and licensing Monitoring CPU and memory use Troubleshooting –Syslog files –Trace files

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Language Support CUE language setting controls TUI and Auto Attendant only. Cisco CallManager Express language setting controls Phone display only. GUI and CLI are in English only. –The Cisco CallManager Express language setting controls the Phone display. –The CUE language setting affects Auto Attendant and TUI prompts. CUE release 2.1 supports English, French, German, and Italian. Additional language support for CUE is planned.

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Network Management Features Assistance in bulk configuration –Users imported from Cisco CallManager Express –CLI for scripting of bulk provisioning SNMP agent provided –Hardware inventory and identification only MIBs –No application-specific MIBs supported at this time

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Summary The CUE system is a feature-rich application that provides all the expected features of a voice mail system. The built-in Auto Attendant can be customized using the CUEAA Editor. The CUE system can be managed through a web- based GUI or the CLI. CUE includes many functions for configuring, monitoring, and administering the system.