© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Configuring Additional Cisco CallManager Express Features Defining TAPI Support for Cisco CallManager Express

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Functions and Features A PC that is running the Cisco IOS TSP software enables the user to perform some Phone functions from the PC. Answers inbound calls Forwards incoming calls to voice mail Displays caller ID for inbound calls Can dial from an address book on the PC Places calls on hold Has dial functionality in Outlook Is available for third parties to build applications to

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v TSP Configuration on the PC To install the Cisco IOS TSP software on a PC, these tasks must be completed: Obtain the CiscoIOSTSP1.3. zip file from cisco.com. Run the setup program that was downloaded with the.zip file. Enter the user credentials, IP address, port number, and whether a headset is being used. Restart the PC.

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v TSP Configuration on the PC (Cont.) Username and password that match the login of the Phone user IP address and port of the Cisco CallManager Express router Select if using a headset Select to enable trace for troubleshooting Select the timeout value in seconds

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v TSP Configuration on the Router CMERouter1#show ephone tapiclients ephone-2 Mac:000F.2470.F45F TCP socket:[1] activeLine:0 REGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 IP: Telecaster 7960 keepalive 1121 max_line 6 button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE Username: Student1 Password: cisco Tapi client information Username: Student1 status: REGISTERED Socket : [2] Tapi Client IP address: Port: 1042 show ephone tapiclients CMERouter# Displays ephones that have an active TAPI integration

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Modifying TSP Configuration on the PC To modify the TSP settings after the installation process: Go to the PC Control Panel Select Phone and Modem Options Select the Advanced tab Highlight Cisco IOS Telephony Service Provider and select Configure Restart any TAPI applications and reboot if prompted

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Modifying TSP Configuration on the PC (Cont.)

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Removing the TSP from the PC To remove the Cisco IOS TSP: Go to the PC Control Panel Select Phone and Modem Options In Phone and Modem Options, select the Advanced tab Highlight Cisco IOS Telephony Service Provider and select Remove

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express and Microsoft CRM Integration

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express and Microsoft CRM Integration (Cont.) CRM integration features: Screen popup of a new contact record when a call arrives or is placed Click to dial from a Microsoft CRM contact record Call duration tracking and record creation Call properties are captured for inbound and outbound calls –Calling number –Called number –Start time –End time Customer record creation when a call arrives from a new customer

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Cisco CallManager Express and Microsoft CRM Integration (Cont.) Cisco CCC for Cisco CallManager Express installation: Install the Cisco CCC server software on the Microsoft CRM server Install the Cisco IOS TSP on the PC associated with the Cisco IP Phone Install the Cisco CCC client software on the PC that is associated with the Cisco IP Phone

© 2005 Cisco Systems, Inc. All rights reserved. IPTX v Summary The Cisco IOS TSP enables a PC to have a one-to-one relationship with a Phone. A Phone can be controlled through the PC. To install the Cisco IOS TSP, the username and port must be collected prior to installation. The status of an IP Phone TAPI integration may be viewed on the Cisco CallManager Express router. After installation, modifying the Cisco IOS TSP is accomplished through the Control Panel under Phone and Modem Options.