© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Administration of Cisco Unified CallManager Release 5.0 Performing General Administration

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Administration Functions System configuration (Cisco Unified CallManager groups, device pools, regions, locations, etc.) Call-routing configuration Media resource configuration (conferences, transcoders, MOH, etc.) Voic configuration Device configuration User Management

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Accessing Cisco Unified CallManager Administration Username is CCMAdministrator Password is the same as entered during installation Or access from Cisco IPT Platform Administration page:

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco CallManager Administration – Main Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Expanded Menus Reference

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Release 5.0 Applications Bulk Administration: for bulk inserts, updates, and removals Serviceability: to manage services Disaster Recovery System: to back up and restore servers Platform Administration: for basic system administration DHCP service Management tools –Cisco Unified CallManager RTMT* –Cisco Unified CallManager CAR* –Dialed Number Analyzer *RTMT=Cisco Unified CallManager Real-Time Monitoring Tool *CAR=Cisco Unified CallManager CDR Analysis and Reporting

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v MLA Overview Multiple levels of Cisco Unified CallManager Administration privileges are available with MLA. MLA is based on two components: –User groups End users are assigned to user groups. –Roles Each role refers to one application. Each application has one or more resources (static list). Per role, access privileges are configured per. application resource. Roles are assigned to user groups.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v MLA Component Interaction User1 Group2 Group1 Role1 Application2 Resource1 Resource2 Resource3 Resource4 Application1 Resource1 Resource2 Resource3 Application1 Resource1 Resource2 Resource3 User2 User3 User4 Role2 Role3 read (none) read, update read (none) read (none) read, update read UsersUser GroupsRolesApplicationsPrivilegesn : n 1 : 1

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Roles and User Groups Example Role Application PrivilegeUser Group Privileges are assigned to application resources (not to users, as in releases before Release 5.0). Roles consist of application resources and are assigned to user groups. User groups consist of users. Standard CCMADMIN Administration CCM Administration Update Standard CCMADMIN Read-Only Read-Only CCM Superusers User John Doe User Jane Smith CCM Read-Only User Kim Lu User Tom Adams Note: This is not the configuration order. Resource CCM Administration Call Park page AAR Group page CallManager Group page … CallManager Group web pages

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Roles Standard roles exist; custom roles can be created. Standard roles cannot be deleted. Create new roles or copy and modify existing roles.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Role Configuration Page Roles consist of application resources (web pages) with access privileges. Configured Privilege per Application Resource Selected Application Role Name

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v User Groups Standard user groups exist; custom user groups can be created. Standard user groups cannot be deleted. Create a new user group or copy and modify an existing group one.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v User Group Configuration Page Add end users and application users to user group.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v MLA Configuration Steps 1. Add custom roles (or use default) 2. For added custom roles: a)Choose the application to associate with the role b)Assign privileges to application resources 3. Create users 4. Create custom user groups (or use default) 5. Add users to user groups 6. Assign roles to user groups 7. Verify privileges

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 1: Add Custom Role Click Add New

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 2a: Select Application Select application

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 2b: Set Privileges Enter role name Set privilege for each application resource Click Save

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 3: Add Users Click Add New

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 3: Add Users (Cont.) Enter user ID and other user details Click Save

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 4: Create Custom User Groups Click Add New

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 4: Create Custom User Groups (Cont.) Enter user group name Click Save

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 5: Add Users to User Groups Click Add End Users to Group

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 5: Add Users to User Groups (Cont.) Select users Click Add Selected

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 6: Assign Roles to User Groups Click user group

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 6: Assign Roles to User Groups (Cont.) Click Assign Role to Group

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 6: Assign Roles to User Groups (Cont.) Select Roles Click Add Selected

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 6: Assign Roles to User Groups (Cont.) Click Save Verify assigned roles

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 7: Verify Privileges Click user group

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 7: Verify Privileges (Cont.) Locate user Click information button

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Step 7: Verify Privileges (Cont.) Verify permissions

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary Cisco Unified CallManager Administration consists of the dial plan, device, and user configuration. Applications that are automatically installed during the installation of Cisco Unified CallManager include Cisco Unified CallManager BAT, Cisco Unified CallManager Serviceability, Disaster Recovery System, and Platform Administration. MLA allows multiple levels of Cisco Unified CallManager administration. User privileges are based on roles and user groups. MLA configuration includes user and user group configuration, role configuration, and the mapping of roles to user groups.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v