© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-1 Implementing Cisco Unified CallManager Part 1 (CIPT1) v5.0 © 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-1

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-2 Course Lab Guide

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-3 CIPT1 5.0 Lab Topology POD-1POD-2 PSTN PC-1 PC-2 Phone Phone /60 Phone /60 Phone Phone /60 Phone /60 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM2-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS Phone3-1 SIP 3rd party Phone3-2 SIP 3rd party BR-1 BR-2 serial FXS FXO CCM2-1 CCM1-2

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-4 CIPT1 5.0 Lab IP Addressing POD-1POD-2 PSTN PC-1 PC-2 Phone Phone /60 Phone /60 Phone Phone /60 Phone /60 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM2-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS Phone3-1 SIP 3rd party Phone3-2 SIP 3rd party BR-1 BR-2 FXS FXO CCM2-1 CCM / / DHCP / / / / / / / / / / / / /

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-5 Visual Objective for Lab 2-1: Performing Platform Administration POD-x PC-x HQ-x CCM1-xCCM2-x HQ-x 1. Check platform status 2. View platform settings 3. View security certificates 4. Upload TFTP files 5. Check network connectivity and setting up remote support 6. Use the CLI

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-6 Expanded Menus Reference Help Menu Also

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-7 Visual Objective for Lab 2-2: Performing General Administration POD-x PC-x HQ-x CCM1-xCCM2-x HQ-x 1. Access Cisco Unified CallManager Administration GUI from PC-x 2. Create users with different administrative privileges

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-8 Expanded Menus Reference

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-9 Visual Objective for Lab 2-3: Configuring Cisco Unified CallManager 5.0 Basic Settings POD-x PC-x HQ-x CCM1-xCCM2-x HQ-x 1. Change hostnames to IP addresses 2. Activate Services

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Expanded Menus Reference

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 2-4: Backing Up and Restoring Cisco Unified CallManager Back up Cisco Unified CallManager cluster to SFTP server on PC-x 2. Restore Cisco Unfied CallManager cluster from SFTP server on PC-x POD-x PC-x HQ-x CCM1-xCCM2-x HQ-x

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 3-1: Configuring Auxiliary or Voice VLANs POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x CCM2-x PC-x VLAN: x01 VLAN: x03 VLAN: x02 VLAN: x05 Phone1-x Phone2-x Phone4-x Phone3-x

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 3-2: Configuring Cisco Unified CallManager to Support Cisco IP Phones POD-x Phone1-x Phone2-x Phone4-x BRANCH-x HQ-x CCM1-x HQ-x Phone3-x BR-x CCM2-x 10.x.1.0/ x.2.0/24 10.x.5.0/ DHCP server IP DN: 3004 DN: Auto

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 3-3: Configuring SIP Endpoints POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x CCM2-x 10.x.1.0/ x.2.0/24 10.x.5.0/ rd-party SIP DN: 2003 SIP Phone1-x Phone2-x Phone4-x Phone3-x

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-1: Configuring Cisco Unified CallManager Trunks POD-1POD-2 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM2-2 HQ-1 HQ-2 Phone3-1 Phone3-2 BR-1 BR-2 CCM2-1 CCM / / /16 IC_TRK SIP_TRK IC_TRK SIP_TRK

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-2: Configuring Voice Gateways POD-1POD-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM2-2 HQ-1 HQ-2 BR-1 BR-2 CCM2-1 CCM / / / / PSTN Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2 H-323 gw MGCP gw

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-3: Configuring Basic Dial Plan Elements POD-1POD-2 PSTN BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR-2 Prio 1 Prio xxx (ICT, SIP) xxx (ICT, SIP) xxx (ICT, SIP) xxx (ICT, SIP) DN: 2001 DN: 3004 DN: 2003 DN: 2002 DN: 2003 DN: 2002 DN: 2001 DN: to to to to 3199 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2 To PSTN

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-4: Configuring Hunt Groups and Call Coverage POD-1POD-2 PSTN BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR xxx (ICT, SIP) xxx (ICT, SIP) xxx (ICT, SIP) xxx (ICT, SIP) to to to to ndLG DN: stLG DN: 2002 DN: ndLG DN: stLG DN: 2001 DN: 2002 DN: 2001 DN: stHL Hunt Pilot: stHL Hunt Pilot: 2111 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-4: Configuring Hunt Groups and Call Coverage (Cont.) External call Internal call RNAR: 5 seconds Try Next Member; Then, Try Next Group in Hunt List Line Groups Hunt Pilot Hunt List x111 2ndLG 1stLG 1stHL

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-5: Configuring Complex Dial Plan Elements POD-1POD-2 PSTN BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR to to to to 3199 Attendant 2XXX=2001 Attendant 2XXX=2001 Access Code Blocked calls to XXXX Enabled calls to 9 1 5YZ 555 XXXX External Mask XXXX XXXX External Mask XXXX XXXX Access Code Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 4-6: Implementing Calling Privileges and Restrictions POD-1POD-2 PSTN BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR-2 Lobby_PT to to to to 3199 Lobby_PT 2001 Executive_PT 2003 Employee_PT 3004 PSTN_PT PSTN_PT PSTN_PT PSTN_PT TRK_PT XXX and XXX TRK_PT XXX and XXX PLAR Executive_PT 2002 PLAR Executive_PT 2002 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 5-1: Configuring Call Admission Control POD-1POD-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR to to to to 3199 Max. 128kbps Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2 RSVP Max. 128kbps Max. 56kbps Second Call Denied ! First Call Admitted Second Call Denied ! RSVP H.323 gk

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 5-2: Configuring SRST POD-1POD-2 PSTN BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR-2 DN: 2001 DN: 3004 DN: 2003 DN: 2002 DN: 2003 DN: 2002 DN: 2001 DN: to to to to 3199 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone3-2 Backup to reach HQ IP phones SRST router Failure SRST router Failure

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-1: Configuring Media Resources POD-1POD-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1 HQ-2 BR-1 BR-2 PSTN Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 Phone3-1 Phone to to to to 3199 H-323 gw Conf. Bridge Transcoder G.711 G.711 Only MOH server Meet-Me 250X MOH server Meet-Me 250X Region: LowBW Max. G.729

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-2: Configuring User Features POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x Phone1-x Phone2-x Phone4-x Phone3-x Pickup: 6686 Park: 266X Pickup: 6686 Barge Ln-2: 2099 Privacy Pickup: 6685 Barge Ln-2: 2099 Privacy

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-3: Configuring Cisco Unified CallManager Extension Mobility POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x Phone1-x Phone2-x Phone4-x Phone3-x mperry logs in Extension Mobility Service DN: 2555

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-4: Configuring Presence for BLF Functionality POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x Phone1-x Phone2-x Phone4-x Manager CIO Executive Allow subscription Block subscription

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-5: Configuring Additional Features POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x Phone1-x Phone2-x Phone4-x Front Desk Room 2 Room 1 PC-x CIPC DN: 2004 HTTP Srv CMC requested: 852y y-2002 Display Restrictions Display Unrestricted

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Visual Objective for Lab 6-6: Configuring Cisco Unified CallManager Attendant Console POD-x BRANCH-x HQ-x CCM1-x HQ-x BR-x Phone1-x Phone2-x Phone4-x PC-x Pilot Point: 2222 Attendant phone DN: 2002 Attendant Console Client

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v5.0-30