© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager Features and Services Configuring User FeaturesPart 1

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Basic IP Phone Features Hold Redial Transfer Call waiting Speed and abbreviated dialing Auto-Answer

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Speed dial index 55 will be sent to Cisco Unified CallManager when AbbrDial key is pressed. AbbrDial softkey is available when user enters digits. Speed Dial and Abbreviated Dial Configuration Assigns speed dials to phone buttons Can be used only for abbreviated dials

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Auto Answer Configuration Directory Number Configuration Window

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configurable Call Forward Display Call Forward and Configurable Call Forward Display Configuration Directory Number Configuration Window

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Multiple Calls per Line Appearance Cisco Unified CallManager Release 4.0 enhancement to increase number of calls per line appearance Configure using: –Maximum number of calls –Busy trigger Directory Number Configuration Page

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Direct Transfer The DirTrfr and Select softkeys join two established calls into one call and drop the initiator from the call. The two calls are joined immediately and directly (no hold), and no conference resources are used. Kims Phone

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Join The Join softkey can join up to 15 established calls (16 parties) in a conference in a single request. The user chooses an active or held call, selects the appropriate line, and presses the Join softkey. Selected calls and the join initiator are joined into an ad hoc conference. The initiator can leave the session and the conference stays up.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Immediate Divert to Voice Mail iDivert softkey diverts a call to the voic box of the iDivert initiator. Initiator can be calling party or called party.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Do Not Disturb SIP Phone Feature Allows a user to block incoming calls on the phone with a busy tone: User controlled (default): A user can turn DND on and off on the phone. Administrator controlled: A user can not turn DND on or off on the phone.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Softkey Templates Five standard templates Cannot delete or modify standard templates Softkeys

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Configuring Nonstandard Softkey Templates Renaming the Standard Softkey Template Nonstandard Softkey Template

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Adding Application Softkeys to Nonstandard Templates

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Modifying Softkey Positions

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Assigning Softkey Templates to Devices Assign softkey templates through device pools, user device profiles, or on the device itself.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Deleting Softkey Templates

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Park Allows you to put a call on hold so that it can be retrieved from another telephone in the cluster Can park the call to a Call Park extension by pressing the Park softkey or the Call Park button Define either a single directory number or a range of unique directory numbers for use as call park extension numbers Cisco Unified CallManager Dial 1234 to pick up call Call Park Sends call park code to display on phone 1234 AB C Initial stream Call park code Final stream

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Park Configuration Ensure that Call Park number or range is unique within the cluster and that each Cisco Unified CallManager that devices are registered to has its own unique Call Park number or range.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Pickup and Group Call Pickup Group A Call PickupAllows users to pick up incoming calls within their own group. –Cisco Unified CallManager automatically dials the appropriate call pickup group number when the user presses Pickup. Group Call PickupAllows users to pick up incoming calls in another group. –User must dial the appropriate call pickup group number when user presses GPickup. Group B Group C Call Pickup Group Call Pickup GPickup, dials call pickup group number Pickup

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Group A Group B Group C Other Group Call Pickup Allows users to pick up incoming calls in a group that is associated with their own group. Cisco Unified CallManager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature. Use the softkey OPickup. OPickup Group C is associated with Group A and B.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Pickup Configuration Configure a unique Call Pickup number.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Call Pickup Configuration (Cont.) Assign the Call Pickup Group to a line or directory number. Directory Number Configuration

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Auto Call Pickup Automates Call Pickup, Group Call Pickup, and Other Group Call Pickup by setting the service parameter Auto Call Pickup Enabled to True. Cisco Unified CallManager automatically connects users to the incoming call in their own pickup group, in another pickup group, or in a pickup group that is associated with their own group after users press the appropriate softkey.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Call Back Receive call-back notification when a called party becomes available

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Barge and Privacy Overview Barge: Users can add themselves to remotely active calls on shared line. –Barge uses built-in conference bridge; cBarge uses shared conference bridge. Privacy: Users can allow or disallow other users on shared line to view call information or to use Barge or cBarge. 1. Original two-party call 2. Initiator barges into the call three-way call: –If initiator hangs up, original call remains active. –If target hangs up, initiator and other party connect point-to-point. –If other party hangs up, original call and barged call are released. InitiatorTargetOther Party Media 12 Barge Process

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Shared Line Appearance Some directory number can be associated with more than one device in same partition

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Barge Configuration Enable clusterwide Or Enable at device level

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Privacy Configuration Enable clusterwide Or enable at device level The Barge key will not appear on the shared line. Privacy enabled Privacy disabled

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phone Models 7911G, 7941G/GE, 7961G/GE, 7970G, 7971G-GE FeatureSCCPSIP Abbreviated DialingSupported Auto AnswerSupported Barge (and cBarge)Supported Call BackSupported Call ForwardSupported Do Not DisturbSupported Extension MobilitySupported Multiple Calls per Line Appearance200 (7911G up to 6)50 (7911G up to 6)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phone Models 7911G, 7941G/GE, 7961G/GE, 7970G, 7971G-GE (Cont.) FeatureSCCPSIP PrivacySupported Call TransferSupported Malicious Call IDSupported Call JoinSupported Call ParkSupported Call Pickup/Group Call PickupSupported Cisco CallManager Attendant ConsoleSupported Cisco IP Manager Assistant Supported (not on 7911G)

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phones 7940G and 7960G FeatureSCCPSIP Abbreviated DialingSupported Auto AnswerSupported Barge (and cBarge)Supported Call BackSupported Call ForwardSupported Do Not DisturbSupported Extension MobilitySupported Multiple Calls per Line Appearance6 7960G: max. 6 calls 7940G: max. 4 calls

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phones 7940G and 7960G (Cont.) FeatureSCCPSIP PrivacySupported Call TransferSupported Malicious Call IDSupported Call JoinSupported Call ParkSupported Call Pickup/Group Call PickupSupported Cisco CallManager Attendant ConsoleSupported Cisco IP Manager AssistantSupported

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phones 7905G and 7912G FeatureSCCPSIP Abbreviated DialingSupported Auto AnswerSupported Barge (and cBarge)Supports cBarge only Call BackSupported Call ForwardSupported Do Not DisturbSupported Extension MobilitySupported Multiple Calls per Line Appearance62

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified IP Phones 7905G and 7912G (Cont.) FeatureSCCPSIP PrivacySupported Call TransferSupported Malicious Call IDSupported Call JoinSupported Call ParkSupported Call Pickup/Group Call PickupSupported Cisco CallManager Attendant ConsoleSupported Cisco IP Manager Assistant

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Cisco Unified CallManager core features include hold, redial, and transfer. Cisco Unified CallManager enhanced features include Call Join, multiple calls per line appearance, and Immediate Divert. There are five standard softkey templates. Nonstandard softkey templates can be created by modifying one of the five standard softkey templates. Summary

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v Summary (Cont.) Call Park enables a call to be picked up on a different phone than the one it came in on. Call Pickup enables users to cover incoming calls as a group. Cisco Call Back allows a user to receive call-back notification when a called-party line becomes available. Barge adds a user to a call that is already in progress. Privacy enables or disables the ability to barge or view call status. Support of telephony features vary based on IP phone model and also based on which control protocol, either SCCP or SIP, is used at the IP phone.

© 2006 Cisco Systems, Inc. All rights reserved. CIPT1 v