© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.01 Implementing Cisco Unified CallManager Part 2 (CIPT2) v5.0 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.01

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.02 Course Lab Guide

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.03 CIPT2 5.0 Lab Topology POD-1POD-2 PSTN PC-1 PC-2 Phone Phone /60 Phone /60 Phone Phone /60 Phone /60 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1CCM1-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP Phone3-1 SIPThird Party Phone3-2 SIP Third Party Serial

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.04 CIPT2 5.0 Lab IP Addressing POD-1POD-2 PSTN PC-1 PC-2 Phone Phone /60 Phone /60 Phone Phone /60 Phone /60 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP / / DHCP / /24 DHCP / / DHCP / / / / /32 DHCP.102 Phone3-1 SIPThird Party Phone3-2 SIP Third Party

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.05 Visual Objective for Lab 1-1: Preventing Toll FraudOverview POD-1POD-2 PSTN PC-1 PC-2 Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1CCM1-2 T1/E1 HQ-1HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.06 Visual Objective for Lab 1-1: Preventing Toll FraudTask 1 POD-x PSTN PC-1 BRANCH-x HQ-x CCM1-x T1/E1 HQ-x FXS PSTN Phone-x IP 1. Block CFA from Phone2-x and Phone4-x to PSTN. 2. Block calls to some PSTN destinations Phone1-x Phone2-x Phone4-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.07 Visual Objective for Lab 1-1: Preventing Toll FraudTask 2 POD-x PSTN PC-1 BRANCH-x HQ-x CCM1-x T1/E1 HQ-x FXS PSTN Phone-x IP 1. Allow Phone4-x to access non local PSTN destinations only during business hours. Phone1-x Phone2-x Phone4-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.08 Visual Objective for Lab 1-1: Preventing Toll FraudTask 3 POD-x PSTN PC-1 BRANCH-x HQ-x CCM1-x T1/E1 HQ-x FXS PSTN Phone-x IP 1.Phone1-x, Phone2-x and Phone4-x need to enter a forced authorization code to reach international PSTN destinations. Phone1-x Phone2-x Phone4-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.09 Visual Objective for Lab 1-1: Preventing Toll FraudTask 4 POD-1POD-2 PSTN PC-1 PC-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP ICT Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.010 Visual Objective for Lab 1-1: Preventing Toll FraudTask 5 POD-1POD-2 PSTN PC-1 PC-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP ICT Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.011 Visual Objective for Lab 1-1: Preventing Toll FraudTask 6 POD-1POD-2 PSTN PC-1 PC-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 T1/E1 HQ-1 HQ-2 FXS PSTN Phone-1PSTN Phone-2 FXS IP ICT Phone1-1 Phone2-1 Phone4-1 Phone1-2 Phone2-2 Phone4-2

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.012 Visual Objective for Lab 1-2: Hardening the IP Phone POD-x PC-1 BRANCH-x HQ-x CCM1-x HQ-x IP 1. Determine network settings. 2. Record a conversation and play it back. 3. Harden the phones. Phone1-x Phone2-x Phone4-x PSTN T1/E1 FXS PSTN Phone-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Enable authentication and encryption using LSCs. 2. Place authenticated and encrypted calls. 3. Encrypt phone configuration files. 4. Enable digest authentication. Visual Objective for Lab 1-3: Configuring Cisco IP Telephony Authentication and Encryption POD-x PSTN PC-1 Phone3-x BRANCH-x HQ-x CCM1-x T1/E1 HQ-x FXS PSTN Phone-x IP Phone1-xPhone2-x Phone4-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.014 Visual Objective for Lab 2-1: Enabling Cisco Unified Video Advantage POD-1POD-2 PC-1 PC-2 Phone3-1Phone3-2 BRANCH-1 BRANCH-2 HQ-1HQ-2 CCM1-1 CCM1-2 HQ-1HQ-2 IP ICT Enable video calls between two clusters. Phone1-1Phone2-1 Phone4-1 Phone1-2Phone2-2 Phone4-2 PSTN T1/E1 FXS PSTN Phone-1PSTN Phone-2 FXS

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.015 Visual Objective for Lab 3-1: Monitoring Performance POD-x PSTN PC-1 BRANCH-x HQ-x CCM1-x T1/E1 HQ-x FXS PSTN Phone-x IP 1. Install Cisco Unified CallManager RTMT on PC-x. 2. Use Cisco Unified CallManager RTMT to monitor performance. 3. Use Cisco Unified CallManager RTMT Alert Central. Phone3-xPhone1-xPhone2-x Phone4-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.016 Visual Objective for Lab 3-2: Configuring Alarms and Traces POD-x PC-1 BRANCH-x HQ-x CCM1-x HQ-x IP 1. Configure alarms and traces. 2. Collect traces. 3. View collected traces. 4. View real-time traces. Phone3-xPhone1-xPhone2-x Phone4-x PSTN T1/E1 FXS PSTN Phone-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.017 Visual Objective for Lab 3-3: Configuring Cisco Unified CallManager CAR POD-x PC-1 BRANCH-x HQ-x CCM1-x HQ-x IP 1. Enable CDR and CMR generation. 2. Set up Cisco Unified CallManager CAR. 3. Configure scheduled Cisco Unified CallManager CAR reports. 4. Create ad hoc Cisco Unified CallManager CAR reports. Phone3-xPhone1-xPhone2-x Phone4-x PSTN T1/E1 FXS PSTN Phone-x

© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v5.018 Visual Objective for Lab 3-4: Enabling Dependency Records, Configuring Cisco Unified CallManager Dialed Number Analyzer, and Using QRT POD-x PC-1 BRANCH-x HQ-x CCM1-x HQ-x IP 1. Enable dependency records. 2. Use Cisco Unified CallManager Dialed Number Analyzer. 3. Use QRT. Phone3-xPhone1-xPhone2-x Phone4-x PSTN T1/E1 FXS PSTN Phone-x