© 2004 Cisco Systems, Inc. All rights reserved. IPTT v AVVID Troubleshooting Tools Applying Cisco CallManager and Operating System Troubleshooting Tools

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Applying Cisco CallManager and Operating System Troubleshooting Tools: Objectives Upon completing this lesson, you will be able to: Recognize CallManager component version Describe Administrative Serviceability Tool functions Explain CallManager Alarm functionality and targets Describe Real-Time Monitoring Tool functions Describe Event Viewer functions Describe performance monitor functions List the troubleshooting issues regarding accounts and passwords

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Outline Overview Cisco CallManager Component Versions Administrative Serviceability Tool Alarm Configuration Real-Time Monitoring Tool Microsoft Windows 2000 Event Viewer Microsoft Performance Monitor Account Passwords Summary

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Cisco CallManager Component Versions

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Cisco CallManager Component Versions (Cont.)

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Cisco CallManager Serviceability

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Configuring Alarms

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Configuring Trace Files

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Real-Time Monitoring ToolClient Tool

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Real-Time Device Monitoring

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Device Monitor: Status, Name, and Attributes

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Cluster Information

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Configuration Preferences

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Microsoft Windows 2000 Event Viewer

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Microsoft Performance Monitor

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v New Accounts and Passwords Account Description BackAdmin Supports the Backup service on a CCM system Cisco Call Manager CDR Supports the Cisco CDR Insert service, the Cisco Tomcat service, and the CAR tool Cisco Call Manager EML Supports the CCM Extension Mobility Logout service Cisco Call Manager Service Supports the Cisco Extended Functions service and the Cisco RIS Data Collector service Cisco Call Manager ServiceRW Supports CCM and Cisco Call Manager CTI Manager services CCMUser Use the CCMUser account for anonymous access to the CCM website SQLSvc Functions as the core account used for server-to-server interaction within a CCM system SQL Server Administration (sa) Serves as the default SQL Server administration account

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Summary To troubleshoot problems, you must know the component version of the Cisco Call Manager software that is running. The component version should be identical on all servers in a cluster to ensure accurate Cisco Call Manager intracluster communication. You can configure RTMT to contain the information that you need to troubleshoot Cisco Call Manager components. Microsoft Windows 2000 Event Viewer displays system, security, and application error logs. Microsoft Performance Monitor displays the activities and status of the Cisco Call Manager system. This monitor reports both general and specific information in real time and collects Cisco Call Manager device statistics. Each administration account has a specific function in Cisco Call Manager operation. Although the CCMAdmin account password may be different on all servers, the SQLSvc account password must be identical for each device in the cluster.

© 2004 Cisco Systems, Inc. All rights reserved. IPTT v Lesson Review 1. Which tool would you use to view system-level events on the Microsoft Windows 2000 operating system of CCM? 2. Which tool would you use to view charts and statistics about CCM? 3. What is the primary function of the SQLSvc account? 4. Which utility should you use to view the current version of CCM components? 5. Which of the following tools will allow you to send alerts following a device failure?