© 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Monitor and Manage IP Telephony Introducing Cisco Unified CallManager Serviceability

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-2 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager Serviceability Functions Alarm configuration Trace configuration Service activation Service control CDR configuration SNMP configuration

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-3 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Accessing Cisco Unified CallManager Serviceability Or access from other administration pages using Navigation: Username is CCMAdministrator. Password is the same as entered during installation.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-4 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Cisco Unified CallManager ServiceabilityExpanded Menus Reference

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-5 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v HTTPS Overview Secures communication between browser and web server: Provides web server authentication Provides integrity of data by using packet signatures Provides privacy of data by packet encryption Active on all Cisco Unified CallManager GUI pages

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-6 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v HTTPS Certificate Operations HTTPS uses certificates for web server authentication. Certificates provide information about a device and are signed by an issuer (CA). Cisco Unified CallManager uses a self-signed certificate by default. Cisco Unified CallManager can optionally use a certificate issued by a company CA or an external CA, such as VeriSign.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-7 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Verify Authenticity of the Received Cisco Unified CallManager Certificate YesTrust the certificate one time NoNo access to the Cisco Unified CallManager Administration pages View CertificateStart installing the certificate on the client; Security Alert dialog box not displayed anymore

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-8 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v General certificate tab shows: –Issued to and by whom –Duration of validity In the Details tab, the information can be grouped: –All –Version 1 fields only –Extensions only –Properties only Verify Authenticity of the Received Cisco Unified CallManager Certificate (Cont.)

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-9 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Install the Certificate Verify the certificate information. Click Install Certificate. A Certificate Import window guides you. Choose a certificate store.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-10 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Service Activation Procedure To enable Cisco Unified CallManager Release 5.0 services, perform the following tasks: Access Cisco Unified CallManager Serviceability. Choose Tools > Service Activation. Choose your server. Enable the necessary services.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-11 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Service Activation Go to Service Activation.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-12 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Service Activation (Cont.) Choose the appropriate server.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-13 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Service Activation (Cont.) Select the services that should be activated. Deselect the services that should be deactivated. Configured Status Save and Perform Settings Reset to Default for Single Server Operation Refresh Page

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-14 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Controlling Services Overview Two groups of services –Feature services (all that are visible in Service Activation) –Network services (additional services that cannot be activated or deactivated) To control services (start, stop, restart, or verify status) use Cisco Unified CallManager Serviceability. –Choose Tools > Control Center–Feature Services to control feature services. –Choose Tools > Control Center–Network Services to control feature services.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-15 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Configured Status Actual Status Stop, Start, Restart Selected Service Select Service to Start, Stop or Restart Control CenterControlling Feature Services

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-16 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v Summary Cisco Unified CallManager Serviceability functions include configuration of alarms, troubleshooting traces, and SNMP settings and management of services. HTTPS provides security when you are accessing all Cisco Unified CallManager Administration pages. Services are activated through the Service Activation page within the Cisco Unified CallManager Serviceability. Services can be verified, started, stopped and restarted through the Control Center within Cisco Unified CallManager Serviceability.

© 2006 Cisco Systems, Inc. All rights reserved. Course acronym vx.x#-17 © 2006 Cisco Systems, Inc. All rights reserved.CIPT2 v