IBM Global Services IBM Global Technology Services Сергей Яскевич

IBM Global Services Сервис 55% 36,1 GTS 18 GBS SW Технические средства Оборот IBM в 2007 г. $98,8 Млрд. Оборот IBM Global Services $54.1 Млрд. IBM in % 21,3 STG 20% 20 SWG Финансовые операции 2,5% 2,5 IGF Прочее 1,1% 1,1 Other

IBM Global Services IGS: Динамика роста $15B $16.8B $19.8B $33.2B $35.0B $36.4 $22.3B $24.9B $28.8B $32.1B $42.6 e-Business Hosting Strategic Outsourcing Network Integrated Technology Services Business Consulting Services Maintenance

IBM Global Services 2004 IBM PTI Margin 11.1%2006 IBM PTI Margin 14.6% SOFTWARE SERVICES SYSTEMS & FINANCING 35% 30% 37% 40% 23% Software approaches half of IBMs profit by 2010 SOFTWARE SERVICES SYSTEMS & FINANCING Software and services contribute a growing share to our segment pretax income mix.

IBM Global Services Доля сервиса неуклонно растет Service Science: A Multidiscipline С/Х и природные ресурсы: Value from harvesting nature Товары: Value from making products Сервис: Value from doing things for others; enhance products, processes, businesses 2008 United States Labor 70% Services Jobs

IBM Global Services БИЗНЕС IT ИТ СЕРВИС ITS + MTS БИЗНЕС КОНСАЛТИНГ GBS ЧТО ДЕЛАТЬ ?ПОМОГИТЕ МНЕ СДЕЛАЙТЕ ЗА МЕНЯ IBM Global Services Аутсорсинг SO

IBM Global Services БИЗНЕС IT ЧТО ДЕЛАТЬ ?ПОМОГИТЕ МНЕ СДЕЛАЙТЕ ЗА МЕНЯ IBM Global Services l Human Capital Solutions l Customer Relationship Management l Financial Management l Supply Chain & Operations Management l Strategic Change l e-business Integration l Transform and Operate Solutions Enterprise Business Solutions Integrated Technology Services & Technical Support Outsourcing l Infrastructure & Systems Management Services l Technical Support Services l Maintenance Services l Networking & Connectivity Services l Business Continuity and Recovery Services l Technical Training Services l Outsource Management, Operational and Support Processes Finance & Accounting Human Resources Procurement Customer Care l Infrastructure Servers Web Hosting Network Desktop Storage Groupware Disaster Recovery Security l Application Management Services Custom & Legacy Packaged Application Effectiveness Rapid Development

Innovation © 2007 IBM Corporation Service Science, Management & Engineering (SSME) The marketplace requires innovation that combines people, technology, value and clients Business Models & Processes Science & Technology People & Culture SSME

IBM Global Services Our clients IBM Software Products IBM Hardware Products IT Solutions IBM Global Technology Services Products

Simplifying the integrated technology services portfolio 10 service product lines address large, growing markets 2007 IT Infrastructure Market (excludes BTO and Application Management) Service product lines2007 Oppt. ($B)07-09 CAGRs IT Strategy and Architecture Services$97% Middleware Services$427% End User Services$374% Integrated Communications Services$477% Business Continuity and Resiliency Services$118% Security and Privacy Services$2215% Site and Facilities Services$184% Server Services$285% Storage and Data Services$287% Maintenance and Technical Support Services $752%

Our Clients Integrated Communications Services IT Strategy and Architecture Services End User Services Business Continuity and Resiliency Services Middleware Services Server Services Security and Privacy Services Storage and Data Services Site and Facilities Services Maintenance and Technical Support Services GTS simplified IT portfolio Integrated technology services = 10 service Product Lines

IBM Global Services