© 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Chapter 1: Introduction to the Personal Computer IT Essentials 5.0

Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 0 and 1 Section Objectives 0.2 Explain IT industry certifications and technician jobs 1.1 Identify and describe the purpose and characteristics of the components of Personal Computer Systems 1.2 Explain the considerations when Selecting appropriate PC Components 1.3 Describe the Configurations for Specialized Computer Systems 1.4 Summary

Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential CompTIA A+ Certification An A+ Certification candidate must pass two exams: 1. CompTIA A : Focus on Hardware and Procedures PC Hardware Networking Laptops Printers Operational Procedures 2. CompTIA A : Focus on Software and Troubleshooting Operating Systems Security Mobile Devices Troubleshooting

Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential EUCIP IT Administrator Certification Modules 1 and 2 covered in this course: Module 1: PC Hardware Includes the functions of the components of a personal computer, diagnosis and repair of hardware problems, and selection and recommendation of appropriate hardware Module 2: Operating Systems Includes installing and updating most common operating systems and applications and using system tools for troubleshooting and repairing operating systems

Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Basic Personal Computer System A computer system consists of hardware and software components. Hardware is the physical equipment such as the case, storage drives, keyboards, monitors, cables, speakers, and printers. Software is the operating system and programs. The operating system instructs the computer how to operate. Programs or applications perform different functions.

Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Computer Cases and Power Supplies Computer case Provides protection and support for internal components. Should be durable, easy to service, and have enough room for expansion. The size and layout of a case is called a form factor. NOTE: Select a case that matches the physical dimensions of the power supply and motherboard. Power supply Converts AC power from the wall socket into DC. Must provide enough power for the installed components and future additions.

Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Four Basic Units of Electricity Voltage (V) is a measure of the force required to push electrons through a circuit. Voltage is measured in volts (V). A computer power supply usually produces several different voltages. Current (I) is a measure of the amount of electrons going through a circuit. Current is measured in amperes, or amps (A). Computer power supplies deliver different amperages for each output voltage. Power (P) is voltage multiplied by current. The measurement is called watts (W). Computer power supplies are rated in watts. Resistance (R) is the opposition to the flow of current in a circuit. Resistance is measured in ohms (). Lower resistance allows more current to flow through a circuit.

Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Ohms Law There is a basic equation that expresses how three of the terms relate to each other. It states that voltage is equal to the current multiplied by the resistance. This is known as Ohm's Law. V = IR In an electrical system, power (P) is equal to the voltage multiplied by the current. P = VI

Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Internal Components Identify the names, purposes, and characteristics of: Motherboards CPUs Cooling systems ROM and RAM Adapter cards Storage drives Internal cables

Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Motherboards The motherboard is the main printed circuit board. Contains the buses, or electrical pathways found in a computer. Buses allow data to travel among the various components. Accommodates CPU, RAM, expansion slots, heat sink/fan assembly, BIOS chip, chip set, sockets, internal and external connectors, various ports, and the embedded wires that interconnect the motherboard components.

Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Motherboard Form Factors The form factor of motherboards pertains to the size and shape of the board. It also describes the physical layout of the different components and devices on the motherboard. Various form factors exist for motherboards.

Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Central Processing Unit (CPU) The CPU is known as the brain of the computer. It is also referred to as the processor. The CPU executes a program, which is a sequence of stored instructions. Two major CPU architectures related to instruction sets: Reduced Instruction Set Computer (RISC) Complex Instruction Set Computer (CISC)

Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Central Processing Unit (Continued) Some CPUs incorporate hyperthreading or hypertransport to enhance the performance of the CPU. The amount of data that a CPU can process at one time depends on the size of the processor data bus. Speed of the CPU is measured in cycles per second- megahertz (MHz) or gigahertz (GHz). Overclocking is a technique used to make a processor work at a faster speed than its original specification.

Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Central Processing Unit (Continued) The latest processor technology has resulted in CPU manufacturers finding ways to incorporate more than one CPU core onto a single chip. Dual Core CPU - Two cores inside a single CPU Triple Core CPU - Three cores inside a single CPU Quad Core CPU - Four cores inside a single CPU Hexa-Core CPU - Six cores inside a single CPU Octa-Core CPU - Eight cores inside a single CPU

Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cooling Systems Electronic components generate heat. Too much heat can damage components. A case fan makes the cooling process more efficient. A heat sink draws heat away from the core of the CPU. A fan on top of the heat sink moves the heat away from the CPU. Fans can be dedicated to cool the Graphics-processing unit (GPU). Case Fan CPU Fan

Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential ROM and RAM Read-only memory (ROM) Basic instructions for booting the computer and loading the operating system are stored in ROM. ROM chips retain their contents even when the computer is powered down. Random-access memory (RAM) RAM is temporary storage for data and programs that are being accessed by the CPU. RAM is volatile memory, which means that the contents are erased when the computer is powered off. More RAM means more capacity to hold and process large programs and files, as well as enhance system performance.

Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Memory Modules Memory modules are memory chips that have been soldered on to a special circuit board for easy installation and removal. Dual Inline Package (DIP) is an individual memory chip. Single Inline Memory Module (SIMM) is a small circuit board that holds several memory chips. Dual Inline Memory Module (DIMM) is a circuit board that holds SDRAM, DDR SDRAM, and DDR2 SDRAM chips. RAM Bus Inline Memory Module (RIMM) is a circuit board that holds RDRAM chips. Small Outline DIMM (SODIMM) is a smaller, more condensed version of DIMM which provides random access data storage that is ideal for use in laptops, printers, and other devices where conserving space is desirable. The speed of memory has a direct impact on how much data a processor can process because faster memory improves the performance of the processor. As processor speed increases, memory speed must also increase.

Presentation_ID 18 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cache and Error Checking Cache SRAM is used as cache memory to store the most frequently used data. SRAM provides the processor with faster access to the data than retrieving it from the slower DRAM, or main memory. Error Checking Memory errors occur when the data is not stored correctly in the RAM chips. The computer uses different methods to detect and correct data errors in memory Nonparity Parity ECC

Presentation_ID 19 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Adapter Cards Adapter cards increase the functionality of a computer by adding controllers for specific devices or by replacing malfunctioning ports. Examples of adapter cards: Sound adapter and video adapter USB, parallel, and serial ports Network Interface Card (NIC), wireless NIC, and modem adapter Types of expansion slots: Peripheral Component Interconnect (PCI) Advanced Graphics Port (AGP) PCI-Express Mini PCI (laptops)

Presentation_ID 20 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Storage Drives Storage drives read or write information to magnetic storage media. They may be fixed or removable. The hard disk drive (HDD) is a magnetic storage device. The storage capacity is measured in gigabytes (GB) or terabytes (TB) Magnetic hard drives have drive motors designed to spin magnetic platters and move the drive heads. Solid state drives (SSDs) do not have moving parts, which results in faster access to data, higher reliability, reduced power usage. A floppy disk drive (FDD) is storage device that uses removable 3.5 inch floppy disks that can store up to 1.44 MB of data.

Presentation_ID 21 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Optical Drives, Flash Drives and Drive Interfaces An optical drive is a storage device that uses lasers to read data on the optical media. The three types are CD, DVD, and BD (Blu-ray). A flash drive is a removable storage device that connects to a USB port. A flash drive uses a type of memory that requires no power to maintain the data. Common drive interfaces are: Integrated Drive Electronics (IDE) Enhanced Integrated Drive Electronics (EIDE) Parallel ATA (PATA) Serial ATA (SATA) and External SATA (eSATA) Small Computer System Interface (SCSI)

Presentation_ID 22 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential RAID Levels RAID provides a way to store data across multiple hard disks for redundancy. RAID Level Min # of Drives Description 02Data striping without redundancy 12Disk mirroring 22Error-Correcting Coding 33Byte-level data striping with dedicated parity 43Block-level data striping with dedicated parity 53Block-level data striping with distributed parity 64Independent Data Disks with Double Parity 0/14Combination of data striping and mirroring 104Mirrored set in a striped set

Presentation_ID 23 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Internal Cables Power supply connectors- SATA, Molex, and Berg. Front panel cables connect the case buttons and lights to the motherboard. Data cables connect drives to the drive controller. Floppy disk drive (FDD) data cable PATA (IDE) data cable (40 conductor) PATA (EIDE) data cable (80 conductor) SATA data cable SCSI data cable

Presentation_ID 24 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Video Ports and Cables A video port connects a monitor cable to a computer. Video ports and connector types: DVI, Displayport, RCA, DB-15, BNC, RJ-45, MiniHDMI, Din-6 Display cables transfer video signals from the computer to display devices. Display cable types: High-Definition Multimedia Interface (HDMI), DVI, Video Graphics Array (VGA), Component/RGB, Composite, S-Video, Coaxial, Ethernet,

Presentation_ID 25 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Ports and Cables Serial ports transmit one bit of data at a time. A telephone cable (RJ11) is used to connect a modem to a telephone outlet. USB is a standard interface for connecting hot-swappable peripheral devices to a computer. Some devices can also be powered through the USB port. FireWire is a high-speed, hot-swappable interface that can support up to 63 devices. Some devices can also be powered through the FireWire port. A parallel cable is used to connect parallel devices, such as a printer or scanner, and can transmit 8 bits of data at one time.

Presentation_ID 26 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Ports and Cables (Continued) A SCSI port can transmit data at rates in excess of 320 Mbps and can support up to 15 devices. SCSI devices must be terminated at the endpoints of the SCSI chain. A network port, also known as an RJ-45 port, connects a computer to a network. The maximum length of network cable is 328 feet (100 m). A PS/2 port connects a keyboard or a mouse to a computer. The PS/2 port is a 6-pin mini-DIN female connector. An audio port connects audio devices to the computer. A video port connects a monitor cable to a computer.

Presentation_ID 27 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Input Devices Input devices are used to enter data or instructions into a computer: Mouse and Keyboard KVM switch Gamepad and joystick Digital camera and digital video camera Biometric authentication device Touch screen Scanner

Presentation_ID 28 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Output Devices Monitors and Projectors: Cathode-ray tube (CRT) has three electron beams. Each beam directs colored phosphor on the screen that glows either red, blue, or green. Liquid crystal display (LCD) is commonly used in laptops and some projectors. LCD comes in two forms, active matrix and passive matrix. A light-emitting diode (LED) display is an LCD display that uses LED backlighting to light the display. An Organic LED (OLED) display uses a layer of organic material that responds to electrical stimulus to emit light.

Presentation_ID 29 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Output Devices (Continued) Printers and Fax Machines are output devices that create hard copies of computer files. Scanners create electronic file versions of paper documents. Speakers and headphones are output devices for reproducing audio signals. Speakers Headphones

Presentation_ID 30 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Output Devices (continued) Monitors and Projectors: Plasma - Plasma displays are another type of flat panel monitor Digital light processing (DLP) is a technology used in projectors. Monitor Resolution refers to the level of image detail that can be reproduced. Higher resolution settings produce better image quality. Several factors are involved in Monitor Resolution –Pixel, Dot Pitch, Contrast Ratio, Refresh rate, Interlace/Non-Interlace, Horizontal vertical color, Aspect ratio, Native resolution

Presentation_ID 31 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Case and Power Supply Determine the customer's needs before making any purchases or performing upgrades. A power supply should support 25 percent more wattage than all the attached components require. The computer case holds the power supply, motherboard, memory, and other components. When purchasing a new computer case and power supply separately, ensure that all of the components will fit into the new case and that the power supply is powerful enough to operate all of the components.

Presentation_ID 32 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting a Motherboard When selecting a replacement motherboard, make sure it supports the CPU, RAM, video adapter, and other adapter cards. The socket and chip set on the motherboard must be compatible with the CPU. The motherboard must accommodate the existing heat sink/fan assembly. The existing power supply must have connections that fit the new motherboard. The number and type of expansion slots must match the existing adapter cards. The new motherboard must physically fit into the current computer case.

Presentation_ID 33 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting a CPU Replace the CPU when it fails or is no longer adequate for the current applications. Make sure the CPU is compatible with the existing motherboard: The new CPU must use the same socket type or slot type and chip set. The BIOS must support the new CPU. The new CPU may require a different heat sink/fan assembly. Make sure the correct voltage is maintained. Use manufacturers' websites to investigate the compatibility between CPUs and other devices.

Presentation_ID 34 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential CPU Features and Classification Multi-core processors - RAM is shared between the processors Cache memory - L1, L2, and L3 Speed of a processor - maximum speed without errors Front Side Bus (FSB) - path between the CPU and chip set, expansion cards, and RAM 32-bit and 64-bit - number of instructions handled by the processor at one time

Presentation_ID 35 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Heat Sink/Fan and Case Fan Heat sink/fan assembly considerations: Socket type Motherboard physical specifications Case size Physical environment Case fan considerations: Case size Fan speed Number of components in the case Physical environment Number of mounting places available Location of mounting places available Electrical connections

Presentation_ID 36 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting RAM New RAM may be needed when an application locks up or the computer displays frequent error messages When selecting new RAM, check the compatibility with the current motherboard. The speed of the new RAM must be the same or faster than the existing RAM.

Presentation_ID 37 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Adapter Cards Adapter (or expansion) cards add extra functionality to a computer. Before purchasing an adapter card, check: Is there an open expansion slot? Is the adapter card compatible with the open slot? What are the customers current and future needs? What are the possible configuration options? If the motherboard does not have compatible expansion slots, external devices are an option: Are USB or FireWire versions of the external device available? Does the computer have an open USB or FireWire port?

Presentation_ID 38 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Hard Drives and Floppy Drives The signs that a hard drive is failing and should be replaced as soon as possible: Unusual noises Error messages Corrupt data or applications Replacement options: Solid State Drives Optical Drives External Storage Hard Drive Floppy Disk Drive (limited use)

Presentation_ID 39 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Hard Drive Connectors PATA (Parallel ATA) hard drives Originally, called ATA (Advanced Technology Attachment). With the introduction of SATA, ATA was renamed to PATA. Can use a 40-pin / 80-conductor cable or a 40-pin / 40- conductor cable. SATA (Serial ATA) hard drives Connect to the motherboard using a serial interface. Have a higher data-transfer rate than PATA drives. Smaller data cable allows for improved airflow. eSATA external SATA SCSI (Small Computer Systems Interface) hard drives use a 50-pin, 68-pin, or 80-pin connector. Up to 15 SCSI drives can be connected to a SCSI drive controller.

Presentation_ID 40 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Small Computer Systems Interface (SCSI) Usually used for hard drives and for tape storage. Ideal for high-end computers, including network servers that require high transfer speeds and reliability. SCSI devices are connected in a series, forming a chain that is called a daisy chain. Each end of the daisy chain is terminated to prevent signal reflections and interference. Each device must have a unique SCSI ID.

Presentation_ID 41 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential SCSI Types

Presentation_ID 42 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Solid State Drives Solid State Drives (SSD) use static RAM instead of magnetic platters to store data. SSDs are highly reliable because they have no moving parts. Considerations when selecting: Cost Internal or external Case location System compatibility Power requirements Speed Capacity

Presentation_ID 43 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Media Readers Media Reader -device that reads and writes to different types of media cards, found in a digital camera, smart phone, or MP3 player. Considerations when selecting: Internal or external Type of connector used Type of media cards supported

Presentation_ID 44 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Optical Drives An optical drive uses a laser to read and write data to and from optical media. CD-ROM drive can only read CDs. CD-RW can read and write to CDs. DVD-ROM drive can only read DVDs and CDs DVD-RW can read and write to DVDs and CDs. DVDs hold significantly more data than CDs A Blu-ray reader (BD-R) can only read Blu-ray Discs, DVDs, and CDs. A Blu-ray writer (BD-RE) can read and write to Blu-ray Discs and DVDs. Blu-ray Discs hold significantly more data than DVDs.

Presentation_ID 45 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting External Storage External storage connects to an external port such as a USB, IEEE 1394, SCSI, or eSATA. Considerations when selecting: Port type Storage capacity Speed Portability Power requirements

Presentation_ID 46 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Selecting Input and Output Devices FireWire (IEEE 1394) - Transfers data at 100, 200, or 400 Mbps and IEEE 1394b at 800 Mbps. Parallel (IEEE 1284) - Transfers data at a maximum speed of 3 MBps. Serial (RS-232) - Early versions were limited to 20 Kbps, but newer versions can reach transfer rates of 1.5 Mbps. SCSI (Ultra-320 SCSI) - Connects as many as 15 devices with a transfer rate of 320 MBps. USB interface is widespread and used with many different devices. USB (1.1), USB 2.0 and USB 3.0. SATA interface is replacing IDE and EIDE as the standard interface for hard drives. The eSATA (external SATA) connection can be hot-swappable.

Presentation_ID 47 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Specialized Computer Systems CAD or CAM (CAx) workstation Powerful processor High-end video card Maximum RAM Audio and video editing workstation Specialized audio card Specialized video card Large, fast hard drive Dual monitors Virtualization workstation Maximum RAM Maximum CPU cores

Presentation_ID 48 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Specialized Computer Systems Gaming PC Powerful processor High-end video card High-end sound card High-end cooling Large amounts of fast RAM Fast storage Gaming-specific hardware Home Theater Personal Computer (HTPC) Specialized cases and power supplies Surround sound audio HDMI output TV tuners and cable cards Specialized hard drive

Presentation_ID 49 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 1 Summary Information Technology encompasses the use of computers, network hardware, and software to process, store, transmit, and retrieve information. A personal computer system consists of hardware components and software applications. The computer case and power supply must be chosen carefully to support the hardware inside the case and allow for the addition of components. The internal components of a computer are selected for specific features and functions. All internal components must be compatible with the motherboard.

Presentation_ID 50 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 1 Summary (Continued) Use the correct type of ports and cables when connecting devices. Typical input devices include the keyboard, mouse, touch screen, and digital cameras. Typical output devices include monitors, printers, and speakers. Updating computer components, such as cases, power supplies, the CPU and cooling system, RAM, hard drives, and adapter cards, must be done when devices fail or no longer meet customer needs Specialized computers require hardware specific to their function.

Presentation_ID 51 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential