ITEC 1010 Information and Organizations Chapter 11 Artificial Intelligence and Expert Systems

ITEC 1010 Information and Organizations Overview of Artificial Intelligence (1) Artificial intelligence (AI) Computers with the ability to mimic or duplicate the functions of the human brain Artificial intelligence systems The people, procedures, hardware, software, data, and knowledge needed to develop computer systems and machines that demonstrate the characteristics of intelligence

ITEC 1010 Information and Organizations Overview of Artificial Intelligence (2) Intelligent behaviour Learn from experience Apply knowledge acquired from experience Handle complex situations Solve problems when important information is missing Determine what is important React quickly and correctly to a new situation Understand visual images Process and manipulate symbols Be creative and imaginative Use heuristics

ITEC 1010 Information and Organizations Major Branches of AI (1) Perceptive system A system that approximates the way a human sees, hears, and feels objects Vision system Capture, store, and manipulate visual images and pictures Robotics Mechanical and computer devices that perform tedious tasks with high precision Expert system Stores knowledge and makes inferences

ITEC 1010 Information and Organizations Major Branches of AI (2) Learning system Computer changes how it functions or reacts to situations based on feedback Natural language processing Computers understand and react to statements and commands made in a natural language, such as English Neural network Computer system that can act like or simulate the functioning of the human brain Schematic

ITEC 1010 Information and Organizations Artificial intelligence Robotics Vision systems Learning systems Natural language processing Neural networks Expert systems

ITEC 1010 Information and Organizations Artificial Intelligence (1) The branch of computer science concerned with making computers behave like humans. The term was coined in 1956 by John McCarthy at the Massachusetts Institute of Technology. Artificial intelligence includes games playing: programming computers to play games such as chess and checkers expert systems : programming computers to make decisions in real-life situations (for example, some expert systems help doctors diagnose diseases based on symptoms) natural language : programming computers to understand natural human languages From Chapter 1

ITEC 1010 Information and Organizations Artificial Intelligence (2) neural networks : Systems that simulate intelligence by attempting to reproduce the types of physical connections that occur in animal brains robotics : programming computers to see and hear and react to other sensory stimuli Currently, no computers exhibit full artificial intelligence (that is, are able to simulate human behavior). The greatest advances have occurred in the field of games playing. The best computer chess programs are now capable of beating humans. In May, 1997, an IBM super-computer called Deep Blue defeated world chess champion From Chapter 1

ITEC 1010 Information and Organizations Artificial Intelligence (3) Gary Kasparov in a chess match. In the area of robotics, computers are now widely used in assembly plants, but they are capable only of very limited tasks. Robots have great difficulty identifying objects based on appearance or feel, and they still move and handle objects clumsily. Natural-language processing offers the greatest potential rewards because it would allow people to interact with computers without needing any specialized knowledge. You could simply walk up to a From Chapter 1

ITEC 1010 Information and Organizations Artificial Intelligence (4) computer and talk to it. Unfortunately, programming computers to understand natural languages has proved to be more difficult than originally thought. Some rudimentary translation systems that translate from one human language to another are in existence, but they are not nearly as good as human translators. There are also voice recognition systems that can convert spoken sounds into written words, but they do not understand what they are writing; they simply take dictation. Even these systems are quite limited -- you must speak slowly and distinctly. From Chapter 1

ITEC 1010 Information and Organizations Artificial Intelligence (5) In the early 1980s, expert systems were believed to represent the future of artificial intelligence and of computers in general. To date, however, they have not lived up to expectations. Many expert systems help human experts in such fields as medicine and engineering, but they are very expensive to produce and are helpful only in special situations. Today, the hottest area of artificial intelligence is neural networks, which are proving successful in a number of disciplines such as voice recognition and natural-language processing. From Chapter 1

ITEC 1010 Information and Organizations Artificial Intelligence (6) There are several programming languages that are known as AI languages because they are used almost exclusively for AI applications. The two most common are LISP and Prolog. From Chapter 1

ITEC 1010 Information and Organizations Overview of Expert Systems Can… Explain their reasoning or suggested decisions Display intelligent behavior Draw conclusions from complex relationships Provide portable knowledge Expert system shell A collection of software packages and tools used to develop expert systems

ITEC 1010 Information and Organizations Limitations of Expert Systems Not widely used or tested Limited to relatively narrow problems Cannot readily deal with mixed knowledge Possibility of error Cannot refine own knowledge base Difficult to maintain May have high development costs Raise legal and ethical concerns

ITEC 1010 Information and Organizations Capabilities of Expert Systems Strategic goal setting Decision making Planning Design Quality control and monitoring Diagnosis Explore impact of strategic goals Impact of plans on resources Integrate general design principles and manufacturing limitations Provide advise on decisions Monitor quality and assist in finding solutions Look for causes and suggest solutions

ITEC 1010 Information and Organizations When to Use an Expert System (1) Provide a high potential payoff or significantly reduced downside risk Capture and preserve irreplaceable human expertise Provide expertise needed at a number of locations at the same time or in a hostile environment that is dangerous to human health

ITEC 1010 Information and Organizations When to Use an Expert System (2) Provide expertise that is expensive or rare Develop a solution faster than human experts can Provide expertise needed for training and development to share the wisdom of human experts with a large number of people

ITEC 1010 Information and Organizations Components of an Expert System (1) Knowledge base Stores all relevant information, data, rules, cases, and relationships used by the expert system Inference engine Seeks information and relationships from the knowledge base and provides answers, predictions, and suggestions in the way a human expert would Rule A conditional statement that links given conditions to actions or outcomes

ITEC 1010 Information and Organizations Components of an Expert System (2) Fuzzy logic A specialty research area in computer science that allows shades of gray and does not require everything to be simply yes/no, or true/false Backward chaining A method of reasoning that starts with conclusions and works backward to the supporting facts Forward chaining A method of reasoning that starts with the facts and works forward to the conclusions Schematic

ITEC 1010 Information and Organizations Inference engine Explanation facility Knowledge base acquisition facility User interface Knowledge base ExpertsUser

ITEC 1010 Information and Organizations Rules for a Credit Application Mortgage application for a loan for $100,000 to $200,000 If there are no previous credits problems, and If month net income is greater than 4x monthly loan payment, and If down payment is 15% of total value of property, and If net income of borrower is > $25,000, and If employment is > 3 years at same company Then accept the applications Else check other credit rules

ITEC 1010 Information and Organizations Explanation Facility Explanation facility A part of the expert system that allows a user or decision maker to understand how the expert system arrived at certain conclusions or results

ITEC 1010 Information and Organizations Knowledge Acquisition Facility Knowledge acquisition facility Provides a convenient and efficient means of capturing and storing all components of the knowledge base Knowledge base Knowledge acquisition facility Joe Expert

ITEC 1010 Information and Organizations Determining requirements Identifying experts Construct expert system components Implementing results Maintaining and reviewing system Expert Systems Development Domain The area of knowledge addressed by the expert system.

ITEC 1010 Information and Organizations Participants in Expert Systems Development and Use Domain expert The individual or group whose expertise and knowledge is captured for use in an expert system Knowledge user The individual or group who uses and benefits from the expert system Knowledge engineer Someone trained or experienced in the design, development, implementation, and maintenance of an expert system Schematic

ITEC 1010 Information and Organizations Expert system Domain expert Knowledge engineer Knowledge user

ITEC 1010 Information and Organizations Evolution of Expert Systems Software Expert system shell Collection of software packages & tools to design, develop, implement, and maintain expert systems Ease of use low high Before s1990s Traditional programming languages Special and 4 th generation languages Expert system shells

ITEC 1010 Information and Organizations Advantages of Expert Systems Easy to develop and modify The use of satisficing The use of heuristics Development by knowledge engineers and users

ITEC 1010 Information and Organizations Expert Systems Development Alternatives low high lowhigh Development costs Time to develop expert system Use existing package Develop from shell Develop from scratch

ITEC 1010 Information and Organizations Applications of Expert Systems and Artificial Intelligence Credit granting Information management and retrieval AI and expert systems embedded in products Plant layout Hospitals and medical facilities Help desks and assistance Employee performance evaluation Loan analysis Virus detection Repair and maintenance Shipping Marketing Warehouse optimization

ITEC 1010 Information and Organizations End of Chapter 11 Chapter 12